Wire Transfer Assistant Manager

Western Alliance Bank•Columbus, OH

About The Position

As a Wire Transfer Assistant Manager you'll be responsible for the coordination of the daily workflow and support the daily operations of a Wire Transfer Team. You'll ensure that operational functions are performed within SLA while maintaining accuracy standards and will distribute the workload appropriately across the team. One of your key responsibilities is to provide expert guidance with problem resolution and take ownership of escalated customer concerns. In the absence of the Department Manager the Payment Operations Team Lead will assume full operational responsibility, making key decision to ensure a continued smooth operation. Responsible for supporting the Payment Operations Manager and act as the primary decision-maker in their absence. You'll oversee accurate processing and ensuring strict compliance with security protocols. Lead and monitor the wire department’s daily workflow to ensure compliance with policies, timely execution of tasks, and adherence to SLAs. Provide leadership and direction to the team by effectively delegating assignments, offering necessary training on processes and procedures, and assisting the Department Manager with developing and optimizing workflow. Take ownership of customer escalations. Make informed decisions on exception processing. Oversee the manual repair, verification, and processing of incoming and outgoing payment transfers, ensuring adherence to controls designed to mitigate fraudulent payment activity, sanctions (OFAC) violations, and unnecessary risk while meeting established deadlines. Identify opportunities for improving department procedures, work cross-functionality with other stakeholders to implement necessary updates, and educate the team on procedural changes to enhance efficiency and compliance. Gather and prepare reporting for management, Audit, and other personnel as requested. Assist leadership by leveraging data analytics to create and execute strategic business initiatives. This role will involve collaborating with internal departments on change management while staying current with bank product offerings.

Requirements

5+ years of related experience in Branch Banking Operations, Payment Operations, Treasury Management Services or similar field
High school diploma required
Intermediate experience of Domestic (FED/CHIPS) and International (SWIFT) Wire Transfer preferred
Intermediate knowledge and experience with BSA Compliance/OFAC requirements and related decision-making experience as well as analyzing fraud/risk leveraging internal fraud systems preferred
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced speaking and writing communication skills

Nice To Haves

Previous leadership experience preferred

Responsibilities

Coordination of the daily workflow and support the daily operations of a Wire Transfer Team
Ensure operational functions are performed within SLA while maintaining accuracy standards
Distribute the workload appropriately across the team
Provide expert guidance with problem resolution and take ownership of escalated customer concerns
Assume full operational responsibility in the absence of the Department Manager
Support the Payment Operations Manager and act as the primary decision-maker in their absence
Oversee accurate processing and ensuring strict compliance with security protocols
Lead and monitor the wire department’s daily workflow to ensure compliance with policies, timely execution of tasks, and adherence to SLAs
Provide leadership and direction to the team by effectively delegating assignments, offering necessary training on processes and procedures, and assisting the Department Manager with developing and optimizing workflow
Take ownership of customer escalations
Make informed decisions on exception processing
Oversee the manual repair, verification, and processing of incoming and outgoing payment transfers, ensuring adherence to controls designed to mitigate fraudulent payment activity, sanctions (OFAC) violations, and unnecessary risk while meeting established deadlines
Identify opportunities for improving department procedures, work cross-functionality with other stakeholders to implement necessary updates, and educate the team on procedural changes to enhance efficiency and compliance
Gather and prepare reporting for management, Audit, and other personnel as requested
Assist leadership by leveraging data analytics to create and execute strategic business initiatives
Collaborate with internal departments on change management while staying current with bank product offerings