Wire Fulfillment Ops Specialist - Essential Onsite

Capital One • Richmond, VA

4d • Onsite

About The Position

Wire Fulfillment Ops Specialist - Essential Onsite As an Associate within Enterprise Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Fulfillment is responsible for performing start of day and end of day tasks, management of all inbound and outbound domestic and international wire exceptions as well as management of several other payment related tasks. Summary of Responsibilities & Expectations Performs the opening and closing of Federal Reserve and Swift gateways in alignment with all domestic and international wire processing Reviews and processes both incoming and outgoing wire requests Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance Manages several types of wire exceptions, inclusive of NSF, potential duplicates, repairs, etc. Performs correspondent bank (Nostro) funding and position management Expected to fully cross train on all wire functions and responsibilities Able to identify issues and risks associated with transactions and escalate appropriately Able to make effective independent decisions, when necessary Works with management to identify process improvement opportunities Able to communicate effectively and clearly within and across the value stream Contacts internal customers for wire authorizations and approvals Investigates and resolves customer issues with little or no assistance Able to manage independent workflow assignments autonomously Influences positive behaviors and integrative thinking Location: This role is an essential position and requires onsite attendance Schedules Hours of Operations are Monday through Friday, 6:00 a.m. to 7:30 p.m. EST Associates must be available to work rotationally all shifts between Monday through Friday, 6:00am - 7:30pm EST Associates are required to be on location Tuesdays, Wednesdays and Thursdays. Associates work at home Mondays and Fridays.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center or banking operations experience
• At least 3 years of experience working in banking or the financial industry
• At least 1 year of experience using Microsoft Office or Google Suite

Nice To Haves

• At least 2 years of payment operations experience
• At least 1 year of wire transfer experience
• At least 4 years of experience working in banking or financial industry
• At least 2 years of experience using Microsoft Office or Google Suite

Responsibilities

• Performs the opening and closing of Federal Reserve and Swift gateways in alignment with all domestic and international wire processing
• Reviews and processes both incoming and outgoing wire requests
• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
• Manages several types of wire exceptions, inclusive of NSF, potential duplicates, repairs, etc.
• Performs correspondent bank (Nostro) funding and position management
• Expected to fully cross train on all wire functions and responsibilities
• Able to identify issues and risks associated with transactions and escalate appropriately
• Able to make effective independent decisions, when necessary
• Works with management to identify process improvement opportunities
• Able to communicate effectively and clearly within and across the value stream
• Contacts internal customers for wire authorizations and approvals
• Investigates and resolves customer issues with little or no assistance
• Able to manage independent workflow assignments autonomously
• Influences positive behaviors and integrative thinking

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees