Winery Coordinator

HEI Hotels and Resorts • Braselton, GA

16h

About The Position

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Learn and tell the story. Professional, elevated service. Serve guests in hospitable manner to ensure positive guest experience.

Requirements

• Hotel experience preferred.
• Must communicate well with guests and address any customer complaints or issues professionally.
• Must have extensive knowledge of food and beverage preparation and service of various alcoholic beverages.
• Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation.
• Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation.
• Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Coordiantes all Tasting room and Marc private, custom events
• Coordinates all Culinary studio events
• Coordiantes all special custom events held in the winery
• Coordinates all Proposals
• Works closely with FB Ops Coordinator on events, reservations, plan to develop and execute events, POS, reservation platform
• Data reporting for DOFB
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Research competitive and social media trends
• Analyze and interpret campaign and content performance to inform optimizations and share those learnings/insights
• Assist on tasting room floor, Marc as needed
• Comply with attendance rules, codes of conduct and be available to work on a regular basis.
• Comply with business attire standards
• Perform any other job-related duties as assigned.
• Private group reservations
• Wedding proposals
• Maintaining phone communication
• Data reporting to DOFB
• Point of contact for Tasting Room & Marc via FB Ops Coordinator
• On-floor presence and service, as needed
• Administrative duties of Tasting Room & Marc
• Monthly and mid-month inventory reconciliation
• Working closely with FB Division Ops coordinator

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed