Wine Specialist Tour Guide - Benziger Family Winery

The Wine Group•Glen Ellen, CA

16h•$20•Onsite

About The Position

Benziger Family Winery is searching for enthusiastic, passionate wine sales, tour, and customer service professionals to join our dynamic, high energy Tasting Room team. The Wine Specialist Tour Guide is a position responsible for creating memorable wine and customer service experiences at our captivating estate property while promoting wine sales, enlisting new club members, and providing wine education to customers. This position is part-time, up to 29 hours weekly, and requires a flexible schedule and weekend availability.

Requirements

Must be 21 years of age.
One or more years’ experience in a premium winery tasting room, hospitality setting and/or retail sales position preferred.
Must be available to work most weekends, special events and holidays.
Enthusiasm for wine and interest in expanding expertise
Service driven, with superior customer service, organizational and interpersonal skills.
Friendly, positive, and professional disposition when dealing with guests, vendors, and team members.
Be a team player, working with other sales associates to reach monthly and daily sales goals.
Strong attention to detail and proactivity.
Ability to multi-task, follow-up, and work in a fast-paced environment under pressure
Capability to work independently with minimal direct supervision.
Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.
Ability to learn how to operate tractor tram and electric tram touring vehicles and participate in regular safety trainings.
Must hold a valid driver’s license.
Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies.
Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
Ability to stand for long periods of time.
Must be able to drive manual transmission vehicles.

Responsibilities

Provide excellent customer service in all areas: welcome guests, educate and present the portfolio of wines and conduct elevated tasting experiences and tours.
Create and execute an exclusive experience for each customer: confidently and knowledably speak to wines, varietals, winemaking/viticulture practices, growing areas, winery, and history.
Conduct daily Biodynamic Tram and/or Tribute Tours, in addition to wine tastings and elevated wine experiences, as scheduled.
Support the team in delivering exceptional onsite and offsite event experiences.
Promote the sale of wine and non-wine products sold in the Tasting Room and drive new memberships to the Wine Club.
Strong focus on closing sales and up-selling is crucial.
Collect names and email addresses for future contact.
Learn POS systems and manage high volume wine and merchandise transactions.
Possess a high level of integrity for performing sales transactions.
Maintain, update, and expand knowledge of the winery, viticulture, enology by participating in educational trainings and tastings within the Winery and through outside sources.
Stock supplies and maintain displays in retail areas.
Assist with set-up, breakdown and cleaning of tasting and touring spaces and supplies.