Tour Guide
About The Position
What a rush of excitement it would be to work as a Tour Guide 630 feet above ground! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. As a Tour Guide, you will lead groups of up to 40 guests on their Tram Ride to The Top. Please see the following information about being a Tour Guide at the Gateway Arch. Expectations Always have a positive, friendly, and approachable demeanor while having fun! Continually exceed guests’ expectations by always having a guest-first attitude. Be prompt and accountable when you are scheduled to work. Follow the dress code by wearing your uniform. Adhere to all policies and procedures of the Gateway Arch and National Park Service. Maintain a professional appearance. Engage incoming and departing guests in a warm, genuine, and friendly manner when working as a greeter. Maintain an alert, professional posture when not actively engaged with guests.
Requirements
- Must be at least 16 years of age or older.
- Must pass alcohol and drug screening.
- Must pass basic background check.
- Must pass math proficiency questionnaire (located in employee application).
- Must have weekend, evening, and holiday availability.
- Excellent public speaking skills
- Ability to follow a script that engages guests on their Tram Ride to The Top
- Active listening to ensure full attention is given to guests and their current needs
- Excellent communication and teamwork skills
- Ability to stand for 3 continuous hours and up to 9 hours a day
- Ability to walk up and down at least 96 steps on a regular basis
Responsibilities
- Lead groups of up to 40 guests on their Tram Ride to The Top
- Always have a positive, friendly, and approachable demeanor while having fun!
- Continually exceed guests’ expectations by always having a guest-first attitude.
- Be prompt and accountable when you are scheduled to work.
- Follow the dress code by wearing your uniform.
- Adhere to all policies and procedures of the Gateway Arch and National Park Service.
- Maintain a professional appearance.
- Engage incoming and departing guests in a warm, genuine, and friendly manner when working as a greeter.
- Maintain an alert, professional posture when not actively engaged with guests.
Benefits
- All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus
- FREE Parking at Local Garage
- Eligible to earn paid time off after 180 days
- Discount at Arch Café
- Discount at Paddlewheel Café
- Discount at Arch Store
- 2 St. Louis Riverfront Cruise tickets
- $500 Hiring Incentive
- 1st payment - $150 following successful completion of 30 days of employment
- 2nd payment - $150 following successful completion of 90 days of employment
- 3rd payment - $200 following successful completion of 150 days of employment
- Employees must work at least 15.5 hours per week and be in good standing to be eligible
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
