Wine Educator, Experiences and Tours - Robert Mondavi Winery

Constellation Brands • Oakville, CA

34d • $26 - $41 • Onsite

About The Position

The Wine Educator & Tour Guide at Robert Mondavi Winery is a dynamic frontline ambassador responsible for delivering world-class wine education, public and private tastings, and immersive winery tours. This role is central to creating memorable guest experiences that reflect the iconic Robert Mondavi Winery brand and values of Constellation Brands. The Wine Educator & Tour Guide engages visitors with compelling storytelling, expert wine knowledge, and personalized service, ensuring every guest leaves with a deeper connection to our wines, heritage, and hospitality.

Requirements

• Proven experience in hospitality, event coordination, or guest services; wine industry experience is strongly preferred.
• Strong organizational and communication skills, with a collaborative and proactive approach to working with both internal and external teams.
• Demonstrated financial acumen, including knowledge of budgeting, cost control, and the ability to interpret key performance indicators (KPIs).
• Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.
• Strong attention to detail, a passion for delivering outstanding guest experiences, and a commitment to upholding the brand standards of Robert Mondavi Winery.
• High school diploma or equivalent; bachelor’s degree in hospitality, wine studies, or a related field preferred.
• Must be able to lift up to 40 lbs and stand or walk for extended periods.
• Flexible schedule, including availability on weekends, holidays, and evenings as required.
• Valid U.S. Passport; ability to travel up to 10% for training or events.

Nice To Haves

• Wine Knowledge: WSET Level 2 (or higher) or equivalent wine education required.
• Experience: Minimum 2 years in hospitality, guest services, or wine education; prior experience as a tour guide or in the wine industry strongly preferred.
• Communication: Outstanding verbal presentation skills; ability to convey complex ideas in an engaging and approachable manner.
• Customer Service: Demonstrated passion for providing exceptional guest experiences; adaptable and responsive to diverse audiences.
• Organization: Strong time management, attention to detail, and ability to multitask in a fast-paced environment.
• Tech Skills: Proficiency in Microsoft Office Suite; experience with reservation systems (Tock, TripleSeat) a plus.
• Teamwork: Collaborative, positive, and proactive approach to working with colleagues and leadership.

Responsibilities

• Creates and delivers engaging, informative, and interactive wine presentations for guests of all knowledge levels, in both group and private settings.
• Conducts guided tastings, pairing experiences, and educational seminars that highlight the history, philosophy, and winemaking techniques of Robert Mondavi Winery.
• Shares the winery’s story, viticultural practices, and brand values, actively fostering meaningful and lasting connections with visitors.
• Encourages guest engagement, answers questions, and tailors experiences to individual interests and knowledge levels, ensuring every guest enjoys a memorable and personalized visit.
• Focused on driving sales conversion of wine and merchandise, as well as converting visitors into wine club members, effectively supporting the winery’s direct-to-consumer growth and overall business objectives.
• Leads guided tours of the winery, vineyards, and production facilities, providing engaging and accurate information about winemaking, the estate’s legacy, and the Napa Valley region.
• Ensures that every tour is conducted with professionalism, enthusiasm, and careful attention to guest safety and satisfaction.
• Adapts tour content and pacing to suit the needs of diverse audiences, including wine novices, enthusiasts, and industry professionals, while maintaining strict adherence to the established tour timeline.
• Coordinates with hospitality and operations teams to ensure smooth tour logistics and maintain facility readiness, delivering a seamless experience for every guest.
• Dedicated to delivering seamless, high-touch hospitality across all guest touchpoints, ensuring that every visitor’s experience is exceptional from the initial greeting to the final farewell.
• Proactively identifies and address guest needs, attentively responding to questions, preferences, or concerns to ensure that each individual feels both welcome and valued throughout their visit.
• Maintains a warm and professional demeanor, creating a positive and memorable atmosphere that reflects the standards of Robert Mondavi Winery.
• Plays a vital role in supporting the execution of special events, VIP experiences, and private bookings.
• Committed to maintaining up-to-date knowledge of the Robert Mondavi Winery portfolio, including current releases, winemaking processes, and broader industry trends.
• Upholds and communicates the winery’s brand standards and unwavering commitment to quality, ensuring that the brand’s values are consistently reflected.
• Actively collects guest feedback during visits and relay this information to management, contributing to the ongoing enhancement and continuous improvement of the overall visitor experience.
• Plays an active role in the daily set-up and break-down of tasting rooms, tour routes, and hospitality spaces, ensuring that each area is prepared to welcome guests and operate smoothly.
• Maintains all guest environments to the highest standards of cleanliness, safety, and presentation, creating a welcoming and polished atmosphere that reflects the winery’s commitment to quality.
• Supports inventory management for wine, merchandise, and educational materials, ensuring that supplies are organized, well-stocked, and readily available for both guests and staff.
• Collaborates closely with colleagues across departments, the Wine Educator & Tour Guide helps optimize guest flow and maximize operational efficiency, contributing to a seamless and memorable visitor experience.

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees