Estate Wine Educator

Hess Wine Company•Napa, CA

2h•$22 - $25

About The Position

Hess Persson Estates is seeking a part-time, experienced wine professional with exceptional customer service skills, and an enthusiasm to sell high-end wine while working in a luxury retail setting. Candidates with limited wine exposure but experience and bend for contemporary art, engaging story-telling or high touch client service are also encouraged to apply. The hospitality team will create an exceptional guest experience that maximizes sales revenue and wine club membership conversion while also creating memorable and shareable experiences that will drive social media engagement and establish the winery as the premier Napa Valley destination. ABOUT US: Passion, dedication and perseverance have been the guiding principles of Hess Persson Estates since Donald Hess founded the winery in 1978. Led by the next generation of the Hess Family, we honor Donald’s legacy through our world-renowned Napa Valley wines. We pride ourselves in providing a space for our employees’ talents to shine, encouraging professional growth, and prioritizing a positive culture where we celebrate our company wins together.

Requirements

At least 2 years of experience working in a luxury wine setting with a focus on delivering extraordinary client experience.
The ideal candidate would be well versed in wine, preferably with a qualifying wine certification OR willingness to procure wine education through verifiable sources.
Demonstrated aptitude to be client-driven and thrive in a culture of Yes.
An energetic team player that has experience contributing towards common goals.
Can safely lift items up to 40 lbs.
Must be 21 years of age and have a valid CA driver’s license.
Maintain a flexible schedule to be available to work weekends, holidays.

Responsibilities

Be a brand ambassador for Hess Persson Estates, by offering excellent hospitality experiences to all patrons from diverse backgrounds and varying degrees of wine knowledge, members of The Collectors Club, trade, VIP, and event attendees.
Conduct engaging experiences and tours to passionately represent the portfolio through knowledge of our viticultural practices, winemaking techniques, history, and the family vision.
Enthusiastically promote and sell across all channels of wine acquisition, ranging from The Collectors Club membership, phone + email leads to shipping and walk-out orders.
Understand and utilize the POS system and reservation software to accurately capture all guest information and process orders.
Take ownership in cultivating a lasting client relationship with warm hospitality, a consultative approach in making wine recommendations and maintaining genuine, personable correspondence.
Work closely with the DTC and Marketing team in attaining revenue goals and assisting with select projects.
Keep up to date with the local and international occurrences in the world of wine and be a continual student of wine.
Ancillary duties may include washing and buffing glassware, restocking wine and gift items, delivering, and clearing culinary plates, wiping down counters and contributing to the general upkeep and cleanliness of the Visitor Center.