Windows Desktop Engineer Specialist

Truliant Federal Credit Union•Winston-Salem, NC

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The Windows Desktop Engineer Specialist ensures the integrity and efficiency of all Windows systems that support our organizational functions. This role will focus on the design, deployment, optimization, and support of Windows desktop environments across the enterprise and serve as a senior technology support resource on the IT Service Desk team. The successful candidate will ensure a secure, reliable, and high-performance end-user computing experience, supporting the demanding needs of frontline and back-office support at Truliant.

Requirements

Must have expert knowledge of Windows 10/11, Active Directory, Group Policy, and enterprise endpoint management platforms.
Must be proficient in application packaging (MSI/App-V), software distribution, and patch management.
Must have strong PowerShell scripting and automation skills.
Must have an understanding of security hardening, compliance frameworks (e.g., NCUA, PCI-DSS), and data protection in financial environments.
Must have excellent troubleshooting and problem-solving skills in time-sensitive, high-pressure environments.
Must have strong written and verbal communication skills for interaction with technical and non-technical stakeholders.
Must have the ability to work in a fast-paced, regulated environment.
Bachelor’s degree in Computer Science, Information Technology, or related field required.
5 years of professional experience in an IT Service Desk, IT Field Technician, or Windows Engineering role is required.
Experience with desktop virtualization (Citrix, VDI, AVD, WIN365) and collaboration platforms (M365, Teams, SharePoint) required.
Strong experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and Autopilot required.

Nice To Haves

Familiarity with financial services applications is a strong plus.
Microsoft certifications (MCSA/MCSE/MD-100/MD-101, or Microsoft 365 certifications) preferred.

Responsibilities

Designs, builds, and optimizes standardized Windows desktop images using automation and enterprise deployment tools (e.g., SCCM, Intune, Autopilot), ensuring performance, compatibility, and compliance across the organization.
Packages, deploys, and updates applications; monitors desktop performance, availability, and security compliance; Collaborates with infrastructure and information security teams to enforce endpoint protection, patching, and data loss prevention policies.
Implements and supports desktop virtualization solutions (e.g., Citrix, VDI, AVD, WIN365); evaluates and introduces emerging desktop and collaboration technologies to enhance productivity and compliance.
Provides Level 3 support for complex desktop, endpoint, and application issues escalated from service desk and field tech teams.
Assists with troubleshooting and maintenance of AV equipment in training rooms, conference rooms, and enclaves.
Supports mobile device management (MDM) solutions and resolves mobile device-related issues.
Automates repetitive engineering and administrative tasks using PowerShell and modern management solutions.
Supports equipment procurement processes, including asset tracking and inventory control.
Works closely with business units to ensure desktop platforms meet regulatory and operational requirements.
Participates in disaster recovery planning and execution for end-user computing systems.
Assists with other tasks and projects as assigned.
Prioritize and schedule tasks accordingly.
Escalate problems (when required) to the appropriately experienced technician.