Windows 11 Deployment Technician
About The Position
Key Responsibilities: Perform hands-on Windows 10 to Windows 11 migrations, including: Backing up and restoring user data Installing and configuring Windows 11 Reinstalling applications and ensuring compatibility Validating successful migration and user acceptance Maintain accurate documentation of each migration, including asset tracking and ticket updates Provide deskside support for post-migration issues, including troubleshooting hardware, software, and network connectivity Collaborate with IT teams to escalate and resolve complex technical issues Ensure all work is performed in compliance with IT security and privacy policies Why Join This Project? Impactful Work: Support user base by ensuring their technology is up-to-date and reliable Team Environment: Be part of a dedicated team supporting sites in San Diego, CA
Requirements
- Documented experience working with Windows 10/11
- Strong customer service and communication skills in a clinical or enterprise environment
- Ability to work independently and manage time effectively in a fast-paced setting
Nice To Haves
- CompTIA A+ or Network+ certification
- Familiarity with imaging tools (e.g., SCCM, MDT) and remote support platforms is a plus
Responsibilities
- Perform hands-on Windows 10 to Windows 11 migrations, including backing up and restoring user data, installing and configuring Windows 11, reinstalling applications and ensuring compatibility, and validating successful migration and user acceptance
- Maintain accurate documentation of each migration, including asset tracking and ticket updates
- Provide deskside support for post-migration issues, including troubleshooting hardware, software, and network connectivity
- Collaborate with IT teams to escalate and resolve complex technical issues
- Ensure all work is performed in compliance with IT security and privacy policies
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
