Windows 10/11 Deskside
About The Position
• Provide Workstation Hardware and Windows 10/11 Software Break Fix support • IMAC – PC Install, Moves, Adds and Changes • Image in support of break fix support • Asset Recovery • Asset tagging • Asset Disposal in accordance with processes and procedures • Installation of user requested approved software outside the scope of the installed base image • Printer Support • Client Center (Tech Bar) Support • IT Service Management Updates • Direct end users to mobile device return drop boxes • Package mobile devices and prepare for shipping to disposal vendor • Other Client Support needed to maintain Workstation operations and customer satisfaction • Participate in implementing overall deskside support methodologies, processes, and procedures.
Requirements
- Effective interpersonal skills, articulate in order to interface with client staff.
- Able to work in a team and independently, demonstrating problem solving skills.
- Experience imaging and configuring systems PC systems.
- Common Hardware break fix, software installation skills
- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
- Experience with Windows 10 OS support
- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
- Experience with end Help Desk ticketing systems.
- Supports mobile devices (Android/IOS)
Responsibilities
- Provide Workstation Hardware and Windows 10/11 Software Break Fix support
- IMAC – PC Install, Moves, Adds and Changes
- Image in support of break fix support
- Asset Recovery
- Asset tagging
- Asset Disposal in accordance with processes and procedures
- Installation of user requested approved software outside the scope of the installed base image
- Printer Support
- Client Center (Tech Bar) Support
- IT Service Management Updates
- Direct end users to mobile device return drop boxes
- Package mobile devices and prepare for shipping to disposal vendor
- Other Client Support needed to maintain Workstation operations and customer satisfaction
- Participate in implementing overall deskside support methodologies, processes, and procedures.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
