Windows 10/11 Deskside

TEKsystems•Rockford, IL

8d•$17 - $25•Onsite

About The Position

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support • IMAC – PC Install, Moves, Adds and Changes • Image in support of break fix support • Asset Recovery • Asset tagging • Printer Support • Client Center (Tech Bar) Support • IT Service Management Updates • Direct end users to mobile device return drop boxes • Package mobile devices and prepare for shipping to disposal vendor • Other Client Support needed to maintain Workstation operations and customer satisfaction

Requirements

Effective interpersonal skills, articulate in order to interface with client staff.
Able to work in a team and independently, demonstrating problem solving skills.
Experience imaging and configuring systems PC systems.
Common Hardware break fix, software installation skills
Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
Experience with Windows 10 OS support
Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
Experience with end Help Desk ticketing systems.
Supports mobile devices (Android/IOS)

Responsibilities

Provide Workstation Hardware and Windows 10/11 Software Break Fix support
IMAC – PC Install, Moves, Adds and Changes
Image in support of break fix support
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Direct end users to mobile device return drop boxes
Package mobile devices and prepare for shipping to disposal vendor
Other Client Support needed to maintain Workstation operations and customer satisfaction