WIC Program Assistant Per Diem

Mass General Brigham•Jamaica Plain, WA

14h•$18 - $23•Onsite

About The Position

Jamaica Plain–Brighton WIC Program WIC Program Assistant (Per Diem up to ~16hrs a week) Brookside Community Health Center, a licensed health center of Brigham and Women’s Hospital—consistently ranked among the top hospitals in the nation—provides comprehensive, multidisciplinary care including Adult and Pediatric Primary Care, OB/GYN, Family Planning, Dental/Oral Surgery, Nutrition/WIC, and Behavioral Health services. Brookside is currently seeking a reliable, flexible Per Diem WIC Program Assistant to join our WIC-Nutrition Department. This role is ideal for someone who can provide coverage based on program needs, including short-notice availability. The position supports daily front-desk and administrative operations and is based at our Jamaica Plain, Roslindale, and Brighton locations. Position Summary The Per Diem WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage.

Requirements

High school diploma or GED required.
Prior WIC experience/DPH WIC training required.
Fluency in Spanish required, additionally Portuguese preferred.
Strong communication, organizational, and interpersonal skills.
Demonstrated sensitivity to the needs of diverse populations.
healthcare office experience 0-1 year required
Basic Proficiency with all Office Suite.
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Experience in a healthcare or community-based setting is preferred.

Responsibilities

Reception and Administrative Support · Answer and appropriately direct phone calls in a timely and professional manner.
Screen WIC applicants for program eligibility.
Schedule, reschedule, and manage WIC and nutrition appointments.
Greet participants and triage to appropriate staff.
Monitor and manage participant flow in waiting areas.
Utilize WIC systems and hospital-based electronic systems efficiently.
Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice.
Perform general clerical and administrative duties as needed.
WIC Certification and Participant Services · Follow all WIC policies and procedures for certification and recertification.
Verify identity, income, residency, and participant category; ensure accurate data entry.
Educate participants on WIC program benefits, food packages, and usage.
Provide referrals to MassHealth, SNAP, TAFDC, and other community resources.
Issue required participant notifications (e.g., missed benefits, certification updates).
Benefit Issuance · Issue and reissue WIC food and formula benefits as prescribed.
Maintain security and accountability of WIC card stock and materials.
Additional Responsibilities · Participate in quality assurance and program improvement activities.
Attend staff meetings and required trainings.
Assist with supply ordering and reporting as needed.
Perform other duties to support WIC program operations.