WIC Float Clerk (67373)

VARIETY CARE INC•Oklahoma City, OK

About The Position

Under the supervision of the Variety Care WIC Clinic Manager, performs clerical tasks such as answering the telephone, determining applicant financial eligibility for WIC, scheduling individual and class appointments with Certifiers and Nutritionists, issuing benefits, maintaining charts and mailing information to WIC participants. Provides back-up coverage for WIC Clerks at all Variety Care WIC sites. Floats and transitions to different clinics as necessary.

Requirements

High School Diploma or GED.
Possesses legible handwriting.
Basic data entry and keyboarding skills.
Organizational skills and initiative.
Trustworthy with handling confidential information.
Ability to work in a multi-faceted, fast paced environment.
Ability to handle stressful situations and difficult participants.
Bilingual (English/Spanish).

Nice To Haves

One or more years of WIC Clerk experience.
One or more years of customer service experience.
Experience communicating with patients and staff.

Responsibilities

Issues benefits to WIC participants in accordance with the OSDH WIC Service Policy and Procedure Manual, utilizing PHOCIS.
Provides information to WIC participants regarding how to redeem WIC benefits in stores.
Answers WIC related telephone calls in a friendly and efficient manner.
Enters demographic information into PHOCIS and determines applicants’ financial eligibility for WIC.
Schedules appointments for certification, re-certification and nutrition education with WIC Certifiers and Nutritionists (CPA’s).
Prepares, pulls and re-files charts for WIC CPA’s.
Runs weekly and monthly reports as required by OSDH WIC Service guidelines.
Mails out notifications and reminder letters. If requested by supervisor, makes reminder phone calls.
Makes notations in client charts as required by OSDH WIC Service guidelines.
Prepares transfer records for incoming and outgoing WIC participants.
Regularly maintains WIC charts, both active and those to be sent to off-site storage.
Serves as a translator in WIC as needed, if bilingual.
Attends outreach activities, as requested by supervisor.
Demonstrates Variety Care core values in everyday work and assists with meeting WIC program goals.
Travels and works at various locations, as requested by supervisor.
Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
Accepts direction from the WIC Clinic Manager.
Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
Performs other duties as assigned.