WIC Client Coordinator

County of Wake, NC • Raleigh, NC

1d • $25 - $29

About The Position

Women, Infants, and Children (WIC) is a special supplemental nutrition program offered throughout Wake County. The WIC program is funded by the United States Department of Agriculture. WIC provides individualized nutrition counseling and group nutrition education, nutritious foods, breastfeeding promotion and support, and referrals for health care and other services for income-eligible women who are pregnant or post-partum, infants, and children up to age 5.
We are currently seeking a Full-Time Client Services Coordinator - WIC to join our passionate WIC team. The Client Services Coordinator - WIC performs routine and moderate to complex administrative tasks to ensure efficient daily departmental operations. Assignments may include reception duties and functioning as department initial point of contact. The Client Services Coordinator will also provide outreach, intake, care and referral services for clients in need of public health, mental health or social services assistance. This role may obtain general client information, verify eligibility and assist with form completion and ancillary services.

Requirements

• High school diploma or GED
• Two years of experience in clerical or administrative support work
• Equivalent education and experience are accepted
• Ability to work with the public including excellent customer service skills
• Excellent interpersonal skills and the ability to manage conflict
• Experience working with computer software
• Excellent time management skills
• Strong problem-solving skills
• Easily adapts to changing situations
• Resilient
• Values Diversity

Nice To Haves

• Experience working with the WIC Program
• Experience working with the public
• Experience determining eligibility based on income, preferably in a medical or healthcare setting
• Experience with computer data entry
• Experience applying federal policies and regulations
• Fluency in English is required, and Proficient in Spanish is preferred

Responsibilities

• Responsible for income screening and benefit issuance for a supplemental nutrition program for women, infants and children at the Sunnybrook location for Human Services and regional sites including any new sites
• Registering clients for services, interviewing clients on a one-to-one basis; accessing computer-based records; making eligibility and issuance determination based on federal and state rules and regulations; entering information and data within clients' records
• Answering incoming calls and inquiries regarding the program; assisting the public with program explanation, scheduling all WIC appointments, and making referrals to other agencies and services
• Assisting with special projects and duties as requested, performing research, gathering materials and collecting and entering data
• Work sites include: Public Health Center in Raleigh and any of the regional centers including Wake Forest, Zebulon, Fuquay-Varina, and Departure Human Services Center, and Cary. This position rotates to Cary 2-3 days per week.
• Work Schedule: 40hr work week hours: Mon-Fri 8:30-5:15, 1 evening per week until 7:00 PM, & 1 Saturday per month 8:30-2:00
• A criminal background check will be conducted
• NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

Benefits

• Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED