WIC WORKER

Nevada Health Centers I•Las Vegas, NV

About The Position

The WIC Worker performs all front desk activities, greeting and welcoming participants to WIC, ensuring completion of necessary paperwork, and evaluating participants on WIC eligibility while following all confidentiality and quality management policies. This position may require relocation/reassignment to any of our clinics based on business needs. Flexibility and willingness to relocate are required. Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: Competitive compensation, with annual merit increases Company sponsored PPO medical plan and buy-up option, vision, and dental plans 403(b) retirement plan with employer match Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday Company paid life/AD&D and long-term disability policies

Requirements

High school diploma or general education degree (GED)
Bilingual fluent in English and Spanish

Nice To Haves

Skill in operating computer databases
Ability to read, write, and calculate mathematical figures
Knowledge of general office practices and procedures
Monitors and maintains a positive waiting room environment.
Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
Knowledge of services NVHC clinic sites offer.
Ability to exercise good judgment in appraising situations and making decisions
Ability to maintain a Driver’s License, and to perform transportation or courier duties as needed.
Ability to travel distances for multiple days; when applicable
Ability to communicate in a courteous and professional manner
Ability to travel and/or provide coverage to multiple clinic locations

Responsibilities

Ensure that participant fills out appropriate forms and checks for completion
Accurately Verifies participant’s eligibility documents to include current identification such as driver’s license, Medicaid letter, income verifications and other pertinent documentation
Verifies participant meets WIC eligibility requirements
Obtains HIPAA signature, if needed
Checks with participant to ensure they understand WIC processes including use of EBT card and recertification/nutrition contact requirements
Follows appropriate participant walk-in process
Inputs data into computer and generates written records, coordinates paper flow issues with the clinic team
Schedules/reschedules appointments for participants
Files registration documents in WIC record according to policy and procedures
Communicates appropriate policy and procedure which includes clinic policy
Works with clinic team to ensure all WIC forms required are completed before participant’s departure
Checks for completeness and accuracy of any eligibility forms submitted
Assist participants with EBT process and scheduling of future appointments
Ability to issue food benefits based on CPA’s/RD’s prescription and explains how to redeem food benefits to participant
Refers participants to public services as needed
Creates new records
Does follow-up/call backs to participants per WIC Site Manager directions
Promotes breastfeeding in a positive manner to WIC participants and community partners; refers participants to CLC, RD or CPA when needed
Provides general filing and faxing to support paperwork flow
Ensure proper policy and procedures are followed with office duties
Attends and completes required State WIC training.
Ensures time and efforts and time sheets are accurate, inputted in database, and/or submitted on time
Attends and actively participates in staff meetings
Complete the 3 WIC Entry Training Modules within 2 months of hire. Nevada Health Centers
Performs other work-related duties as assigned by supervisor