WIC - Client Service Associate

Community Clinic Inc. • Silver Spring, MD

3d • Onsite

About The Position

The Client Services Associate (CSA) assists with the delivery of WIC services over the phone at a CCI site, to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

Requirements

• A high school diploma or GED.
• Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
• Bilingual (English/Spanish) required.
• Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

Responsibilities

• Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed.
• Makes appointments and transfers according to established policies.
• Makes initial intake (pre-certification), and assists in making return appointments, confirming the participant’s current address, phone number, and updates in the electronic health record system, as necessary.
• Provides complete information on the certifying process.
• Collects internal and external referrals and schedules appointments following established scheduling policies
• Participates in nutrition class and outreach activities as directed.
• Accurately performs daily data entry.
• Performs computer record file maintenance and updates in a timely manner.
• Properly maintains computers, printers, and other office equipment.
• Solicits and addresses participants’ questions.
• Provides correct information on WIC foods and vendors.
• Provides correct information on the proper use of eWIC benefits.
• Perform other duties as assigned.

Benefits

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees