Wholesale Customer Service Representative I

Sullivan Tire & Auto Service•Worcester, MA

8d•Onsite

About The Position

This role is full-time, in person at our Worcester, MA location Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Rep to join our team at our Worcester, MA location. In this role, you will support sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. You will work closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures. This role does require Saturday availability (7am-1pm)

Requirements

Minimum of a high school diploma with two years of customer service experience
Valid Driver's License and clean driving record
Excellent phone skills with the ability to offer highest quality of customer service
Customer Service attitude
Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
Strong verbal communication skills
Conflict resolution skills
Multi-tasks
Detailed-oriented
Proven ability to work independently as well as part of a team

Nice To Haves

Tire and automotive service industry experience preferred

Responsibilities

Provide customer service and support to our internal and wholesale customers via telephone
Supply customers with current product information, quotations and inventory to fulfill orders
Accurately and efficiently process orders for internal and wholesale customers for the purchase of tires, parts and service
Perform data entry and administrative tasks accurately and in a timely manner
Coordinate deliveries with shipping departments
Assume additional responsibilities as requested