Whitecaps Concession Crew Captain

Whitecaps Professional Baseball

34d•Onsite

About The Position

We’re the West Michigan Whitecaps, Class High-A Minor League affiliate of the Detroit Tigers. The Whitecaps are in the FUN business and our mission is to provide affordable family entertainment that strengthens the West Michigan community. We create memorable experiences by offering a fun, friendly and inclusive environment. You’re an enthusiastic and outgoing people person, with some prior experience in managing others. You're passionate about the fan experience, are a stellar organizer, and get along well with a wide variety of people. You love fast paced environments, meeting new people, and consider yourself a phenomenal communicator. You work hard and play nice, and appreciate a good joke. When you join our team, you become a part of our culture and our story – we’re small enough that you’ll have an ability to put your stamp on things. We’ve got an all-hands-on-deck mentality and pitch in when something needs done. We work very hard but we don’t take ourselves too seriously. We were just awarded the honor of being one of both West Michigan’s and the Nation's Best & Brightest Employers to work for, for the second year in a row. Plus, you get free baseball tickets (your friends will love you!) and free food, and we’re also pretty great people to work with. You’ll assist with the direct and indirect supervision of all food and brew crew members, control inventory levels for your area both needed for the coming days and what needs to be cooked based on factors such as expected attendance and weather, and oversee any necessary cleaning before, during, and after the event. You'll set up your area for the season, as well as shut it down for the winter. During the game, you will ensure customer service standards are being met by all crew members, and and address any issues that come up to keep operations running smoothly.

Requirements

Terrific customer service
excellent communication skills
an enthusiasm for sharing your excitement for the Whitecaps brand
The ability to multitask, organize, and adjust to changing schedules
Attention to detail is a must
Flexibility, since every day here is different
You’ll need a willingness to work a lot of nights, holidays and weekends.

Nice To Haves

Prior experience in food and beverage and/or supervisory roles is preferred.

Responsibilities

assist with the direct and indirect supervision of all food and brew crew members
control inventory levels for your area both needed for the coming days and what needs to be cooked based on factors such as expected attendance and weather
oversee any necessary cleaning before, during, and after the event
set up your area for the season, as well as shut it down for the winter
ensure customer service standards are being met by all crew members
address any issues that come up to keep operations running smoothly