White Glove Support Technician

Gentiva•Atlanta, GA

8d•Onsite

About The Position

Support with Precision. Serve with Excellence. We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery. This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus on executive care and critical IT needs.

Requirements

4+ years of strong desktop/helpdesk support experience
Excellent troubleshooting and problem-solving skills
Strong interpersonal and communication skills (written and verbal)
Experience working with: Windows 7/10, Microsoft Exchange & Outlook Active Directory, Office 365, AV equipment, and remote tools Hardware deployment and recovery processes
Proven ability to maintain confidentiality and handle sensitive information professionally
Strong organizational and multitasking skills with attention to detail

Nice To Haves

White Glove or Executive Support experience highly preferred
VMWare View, phone system administration, and executive support experience a plus
Certifications (CompTIA, Microsoft, etc.) are a plus

Responsibilities

Provide high-touch, personalized IT support for all employees—especially executives
Troubleshoot and resolve issues related to: Microsoft Office Suite (Word, Excel, Outlook, etc.) Windows 10 environments Microsoft Exchange, Teams, and O365 Active Directory and password resets VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL) Network connectivity, VPNs, and printers Android mobile devices and mobile device management
Set up and deploy laptops, workstations, monitors, and other hardware
Handle onboarding/offboarding processes including device configuration and account access
Provide AV support for meetings, presentations, and video conferencing
Manage helpdesk ticket queues and ensure timely, courteous resolution
Administer phone system changes (moves, adds, changes, deletions)
Maintain accurate inventory of IT assets and track hardware/software lifecycle
Coordinate and execute IT-supported upgrades and special projects
Secure and dispose of retired hardware following security guidelines
Monitor systems for performance, security, and uptime

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)