Wheelchair Supervisor - RIC Airport

PrimeFlight•Richmond, VA

50d

About The Position

The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Proven ability to supervise teams effectively and handle challenging situations
Minimum of 1 year of experience in a supervisory role within customer service or airport operations
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

Supervise the daily operations and activities of the wheelchair service team
Ensure efficient scheduling of wheelchair attendants across various airport terminals
Train and mentor wheelchair attendants on best practices and customer service excellence
Manage and resolve any operational challenges or passenger complaints related to wheelchair services
Collaborate with airport authorities and airline staff to coordinate seamless service delivery
Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
Ensure compliance with ADA regulations and airport/customer policies
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management