Wheelchair Dispatcher - ROC Airport

PrimeFlight Aviation Services•Rochester, NY

14d

About The Position

The Wheelchair Dispatcher coordinates and manages the deployment of wheelchair attendants to assist passengers with mobility needs, ensuring timely service through effective scheduling, communication, and monitoring of flight and staffing logistics. WHAT IT’S LIKE TO WORK AS A WHEELCHAIR DISPATCHER Coordinate the dispatch of wheelchair services and manage the scheduling of attendants for efficient coverage Respond promptly to requests for wheelchair assistance from airline personnel and passengers Track the availability and location of wheelchairs and mobility equipment to ensure readiness Maintain clear communication with airport staff, gate agents, and customer service representatives Ensure compliance with ADA guidelines and airport safety regulations Monitor service quality and maintain records of wheelchair assistance provided Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
1 year of wheelchair experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

Coordinate the dispatch of wheelchair services and manage the scheduling of attendants for efficient coverage
Respond promptly to requests for wheelchair assistance from airline personnel and passengers
Track the availability and location of wheelchairs and mobility equipment to ensure readiness
Maintain clear communication with airport staff, gate agents, and customer service representatives
Ensure compliance with ADA guidelines and airport safety regulations
Monitor service quality and maintain records of wheelchair assistance provided
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management