Wheelchair Supervisor - CLT Airport
About The Position
The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance. WHAT IT'S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR Supervise the daily operations and activities of the wheelchair service team Ensure efficient scheduling of wheelchair attendants across various airport terminals Train and mentor wheelchair attendants on best practices and customer service excellence Manage and resolve any operational challenges or passenger complaints related to wheelchair services Collaborate with airport authorities and airline staff to coordinate seamless service delivery Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids Ensure compliance with ADA regulations and airport/customer policies Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading, writing, speaking)
- Proven ability to supervise teams effectively and handle challenging situations
- Minimum of 1 year of experience in a supervisory role within customer service or airport operations
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
Responsibilities
- Supervise the daily operations and activities of the wheelchair service team
- Ensure efficient scheduling of wheelchair attendants across various airport terminals
- Train and mentor wheelchair attendants on best practices and customer service excellence
- Manage and resolve any operational challenges or passenger complaints related to wheelchair services
- Collaborate with airport authorities and airline staff to coordinate seamless service delivery
- Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
- Ensure compliance with ADA regulations and airport/customer policies
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary)
- We are committed to being a leading provider of commercial services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 200 locations across the world, we offer opportunities for career progression
- Enjoy a competitive pay scale
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
