Weekend Intake Coordinator - Home Health
About The Position
Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. DUTIES & RESPONSIBILITIES Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies. Ensures compliance with all state and federal referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations. Assists with recruiting, selecting, orienting, and supervising members of the referral/intake team. Builds and monitors community and customer perceptions of Managed Care at Home as a high quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends. Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs. Maintains comprehensive working knowledge of Managed Care at Home contractual relationships and ensures that patients are admitted according to contract provisions. Participates in quality assessment performance improvement teams and activities. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Managed Care at Home.
Requirements
- 3+ Years of intake experience in a healthcare setting, preferably home health
- Demonstrated ability to supervise and direct professional and administrative personnel
- Ability to market aggressively and deal tactfully with customers and the community
- Knowledge of corporate business management, governmental regulations, and private payer practices
- Demonstrates good communications, negotiation, and public relations skills
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
Responsibilities
- Managing all aspects of the patient intake process
- Managing the members of the intake team
- Establishing and maintaining positive relationships with customers and referral sources
- Responding to customer requests and concerns
- Managing the insurance verification and authorization processes
- Directing all daily patient referral and intake operations
- Providing direct oversight of the establishment and implementation of intake policies
- Ensuring compliance with all state and federal referral/intake regulatory requirements
- Directing the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy
- Ensuring seamless transition of patients to home care
- Providing direct oversight of patient education and preparation for home care
- Plan of care initiation
- Coordination of care with multiple service providers
- Assisting the Executive Director/Administrator in the preparation of an annual budget for the intake department
- Monitoring allocation of resources according to budgetary limitations
- Assisting with recruiting, selecting, orienting, and supervising members of the referral/intake team
- Building and monitoring community and customer perceptions of Managed Care at Home as a high quality provider of services
- Gathering, collating, and reporting referral statistics including key customer referral trends
- Providing leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
- Maintaining comprehensive working knowledge of Managed Care at Home contractual relationships and ensures that patients are admitted according to contract provisions
- Participating in quality assessment performance improvement teams and activities
- Maintaining comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Managed Care at Home
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
