Weekend Client Experience Coordinator

PNW Enterprises LLC•New York, NY

5d•$23 - $23•Onsite

About The Position

Weekend Client Experience Coordinator Pay: $23/hour Schedule: Friday (5:30-8:30pm), Saturday (9am-8pm), Sunday (9am-5pm) Hours are approximate and will vary within the listed hours based on location needs weekend to weekend Location: Manhattan and Queens locations available NY Kids Club & NY Preschool is inspiring today’s children to succeed in tomorrow’s world with our love for play— and we’re looking for a Weekend Client Experience Coordinator to join our growing team! Our mission is to instill a lifelong love of learning with our engaging curriculum, taught in a safe, dynamic and supportive environment and designed to enrich every child throughout their educational journey. We pride ourselves on an environment that allows you to find a sense of belonging, learn from your diverse teammates, who have a great sense of humor, and take pride in everything they do; if that sounds like you, join us! Here’s what a Weekend Client Experience Coordinator's day looks like: Respond to all weekend family inquiries (phone, email, in-person) with accurate program information and next steps. Lead engaging tours and consultations that clearly communicate program benefits and drive enrollment interest. Log all leads, inquiries, and tour notes into the CRM system to ensure accurate records and smooth weekday follow-up. Identify and flag high-potential leads for timely weekday enrollment closure. Greet and assist families on-site, ensuring a welcoming and professional weekend front-desk experience. Support orientation for new weekend students, helping families navigate their first visit confidently. Maintain clear communication with current weekend families, sharing updates and gathering feedback to support retention. Provide general operational support, including basic payment assistance, form guidance, and upkeep of the reception area. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Requirements

Have a High School Diploma or GED- required
Bring 2+ years of proven success in building enrollment and/or delivering outstanding customer service experience.
Available Friday afternoon/evening through Sunday
Possess strong communication skills.
Are a self-starter, highly motivated, dynamic and creative team player
Have excellent organizational abilities and capacity to manage multiple projects/assignments in a fast-paced environment
Have the ability to leverage technology to support center operations
Are a lifelong learner!

Nice To Haves

Have previous experience working in an environment with or around children is a plus

Responsibilities

Respond to all weekend family inquiries (phone, email, in-person) with accurate program information and next steps.
Lead engaging tours and consultations that clearly communicate program benefits and drive enrollment interest.
Log all leads, inquiries, and tour notes into the CRM system to ensure accurate records and smooth weekday follow-up.
Identify and flag high-potential leads for timely weekday enrollment closure.
Greet and assist families on-site, ensuring a welcoming and professional weekend front-desk experience.
Support orientation for new weekend students, helping families navigate their first visit confidently.
Maintain clear communication with current weekend families, sharing updates and gathering feedback to support retention.
Provide general operational support, including basic payment assistance, form guidance, and upkeep of the reception area.