Website Onboarding Specialist

Quilt•Provo, UT

4d•$27•Onsite

About The Position

Website Onboarding Specialist Role Overview: As a Website Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Quilt's website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of their Quilt Software platform. Your role as a Website Onboarding Specialist is pivotal in shaping the customer journey and ensuring smooth website launches for new and existing customers.

Requirements

1–3 years of experience working with websites or web platforms
Working knowledge of HTML5 Ability to edit page structure, forms, embeds, and metadata
Working knowledge of CSS3 Ability to style layouts, typography, and components
Familiarity with responsive design principles
Experience working in a CMS or website platform (e.g., Webflow, WordPress, Squarespace, or similar)
Comfort making changes to existing websites without breaking functionality
Basic understanding of how websites are hosted and published
Technical Fundamentals Familiarity with: Responsive layouts and mobile-friendly design Cross-browser testing and troubleshooting SEO basics (headings, meta tags, page structure) Ability to integrate common third-party tools (forms, analytics, embeds) Understanding of basic web performance and usability best practices
Communication & Collaboration Strong written and verbal communication skills Comfortable working directly with customers, including non-technical users Ability to explain technical concepts clearly and confidently Organized, reliable, and able to manage multiple onboarding projects at once Willing to ask questions, learn quickly, and take ownership of outcomes

Nice To Haves

Basic JavaScript familiarity (reading or making small edits)
Experience with design tools such as Figma or Adobe XD
Awareness of accessibility best practices
SaaS or customer-facing onboarding experience

Responsibilities

Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices.
Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time.
Develop and share new modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' jewelry websites.
Work with cross-functional teams to ensure project goals are met and deliverables are completed on schedule.
Help control scope creep by clearly defining project boundaries and managing client expectations.
Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Quilt's standards for design, functionality, and user experience.

Benefits

The best company culture around! (We recently won a Top Place to Work Award in Utah)
Opportunities for advancement within our organization.
Company activities such as Lagoon Day, movie nights, and dinners!
A fully stocked kitchen waiting for you.
Employee Referral Program, earn money for referring your friends. (Who doesn’t like more money?)
Paid Training
Multiple full-time work schedules are offered: (7 am -4 pm, 8 am -5 pm, or 9 am -6 pm M-F)
The ability to earn additional bonuses and incentives
Paid Time Off (120 hours)
Medical, Dental, Vision, Life Insurance Plans, and a 401k