Onboarding Specialist

Luxury Presence•Phoenix, AZ

3d•$55,000 - $55,000

About The Position

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology. Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 50,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents. We’re looking for an entry-level Onboarding Specialist to join our growing Client Success team. Do you love high-end, luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized and project-oriented? Are you eager to hit the ground running? If so, we’d love to speak with you! As an Onboarding Specialist, your role is to guide the build out and design of award-winning websites for the world’s top luxury real estate agents. You’ll immediately bond and build a relationship with your client, understanding their business, brand, and vision and translating it into actionable steps for our internal teams. As the primary point of contact, you are both a brand ambassador for Luxury Presence and a project manager who will guide clients through their first 4-8 weeks with Luxury Presence. You’ll quickly master our product, processes and tools in order to deliver an amazingly beautiful website product while delivering a white-glove treatment all the way through. Is this you? You’re good at: Understanding what amazing design looks like and articulating the details to clients Anticipating and understanding client vision, translating them into actionable next steps Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations Identifying problems and proposing solutions Using software and tools to help yourself, team and clients stay organized and on schedule Interpreting, guiding, and executing client’s vision Maintaining an amazingly high bar for website quality and design; you love the details and won’t compromise

Requirements

0-2 years experience in software implementation, media agency campaign execution, or creative operations for a design company
Previous success interning or working in fast-pace, high-volume environments
Coordinated client calls, meetings, and projects
Experience serving clients and attending to their needs
Enthusiasm, competitive spirit, friendly and sunny disposition