Web Services Technician

McLeod Software • Hoover, AL

3d

About The Position

The Technician for the McLeod Systems group is responsible for consulting, implementing, and supporting customer IT environments with an expanded focus on web-based applications, secure internet-facing endpoints, and integration services used by McLeod Software customers. This role ensures reliable, secure access to McLeod Transportation Management Systems (TMS) across on-premises and hosted environments.

Requirements

• Minimum of 6 years of experience of IT support, systems administration, or another related field, experience; or Bachelor’s with a minimum of 2 years of experience of IT support, systems administration, or another related field, experience; or any combination of applicable education, experience, and/or certifications, required.
• Windows Server administration is required.
• Networking experience required (TCP/IP, DNS, LAN/WAN, firewalls).
• Working database knowledge required (DB2, Oracle, MSSQL, PostgreSQL, etc.).

Nice To Haves

• Web services and SSL/TLS certificate management preferred.
• Web application and browser troubleshooting preferred.
• Cloud based solutions and Virtualization experience preferred.

Responsibilities

• Consult with customers on best practices for IT, networking, and web services solutions
• Install and configure McLeod solutions including databases and web services components
• Set up and maintain secure web-based endpoints and integrations
• Configure and troubleshoot firewalls, LAN/WAN connectivity, VPNs, proxies, load balancers, and WAFs
• Create, install, renew, and troubleshoot SSL/TLS certificates
• Manage DNS configurations for customer-owned and McLeod-managed domains
• Provide 2nd-tier systems, hardware, database, and web services support
• Support customer migrations including P2P, P2H, and H2P scenarios
• Perform web application and browser troubleshooting.
• Ensure security configurations comply with industry best practices.
• Document environments, endpoints, certificates, and configurations.
• Support upgrades, patching, onboarding, and go-live activities.
• Ability to travel to customer sites up to 10%.

Benefits

• At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success.
• When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees