Web Services Manager

RYNO Strategic Solutions

22h•$80,000 - $90,000

About The Position

The Web Services Manager leads RYNO’s Web Maintenance team, ensuring high-quality, timely delivery of web updates, technical fixes, and ongoing support tasks across our website portfolio. This role blends front-end technical understanding, strong operational leadership, and exceptional communication skills to drive consistency, clarity, and execution across internal and external resources. The ideal candidate is an organized proactive leader who thrives in a fast-paced environment, maintains calm under pressure, and sets a positive, solutions-oriented tone for the team. They ensure efficient workflows, enforce SLAs, uphold best practices, and support a high-functioning team that delivers excellent service and measurable outcomes.

Requirements

2+ years of management experience, including overseeing internal teams, external vendors, or offshore developers
Prior agency or multi-client environment experience
Experience enforcing SLAs, triage protocols, and QA frameworks
Demonstrated ability to remain calm, solution-focused, and balanced under pressure
Expertise Strong foundation in WordPress architecture, including multisite management, theme and plugin development, and use of hooks, actions, and filters
Experience with enterprise-scale WordPress hosting environments (WP Engine preferred)
Proficiency in front-end technologies: HTML, CSS, JavaScript (vanilla and jQuery), responsive design, and cross-browser troubleshooting
Experience with backend integrations and APIs, including CRMs (e.g., Salesforce), marketing platforms, transactional email systems, and webhook-based data workflows (HTTP GET/POST)
Solid understanding of MySQL databases, backups, migrations, and WordPress security best practices (firewalls, malware scanning, permissions)
Working knowledge of DNS and domain management, including A, CNAME, MX, TXT, and related records
Experience working across diverse hosting environments (VPS, cloud, managed WordPress hosts) Ability to optimize site performance using caching, CDNs, and plugin/theme diagnostics
Proficiency with Git-based version control and deployment workflows
Experience organizing and managing workloads using tools such as Wrike, Jira, Asana, or similar
Strong written and verbal communication skills
Proven ability to collaborate effectively with designers, QA, account managers, and cross-functional stakeholders
Experience with process mapping, workflow optimization, and operational efficiency initiatives

Responsibilities

Team Leadership & People Management
Lead a team of Frontend developers, ensuring they have clear priorities, structured weekly cadences, and documented expectations
Conduct weekly 1:1s with direct reports; provide constructive feedback, career development guidance, and coaching
Maintain steady leadership presence, demonstrating composure, professionalism, and emotional maturity in all interactions
Set and reinforce process standards, coding best practices, QA expectations, documentation requirements, and task ownership behaviors
Produce weekly team summaries for leadership, highlighting trends, SLAs, risks, wins, and resource needs
Monitor team health with individual audits and KPIs Responsible for training any team new hires and keeping the team up to date on any training requirements
Represent the Maintenance team in Leadership meetings and activities with professionalism, clarity, and solution-orientation
Operational Management & Workflow Ownership
Own daily/weekly prioritization across the Maintenance queue, ensuring tasks are properly assigned, scoped, and tracked
Maintain strong alignment with other internal teams to ensure efficient handoffs and clear cross-team workflows
Ensure the team follows established SLAs, escalation processes, and SOPs - acting as the primary operational owner of Maintenance SLAs
Develop and maintain internal documentation, process maps, checklists, and workflow diagrams. Identify bottlenecks and propose process improvements to enhance efficiency and quality
Serve as the Maintenance SLA owner - ensuring clarity, compliance, accuracy of assignment, and consistent interpretation across the team
Monitor task turnaround time, backlog health, aging reports, and client-impact risks; escalate early when SLAs are at risk
Oversee quality control for maintenance tasks, ensuring edits pass QA expectations before deployment
Support the team in root-cause analysis for recurring issues and help implement preventative measures
Ensure external resources receive clear direction and necessary access
Provide oversight of vendor performance, ensuring tasks meet quality, communication, and SLA expectations
Resource planning and workload distribution across internal and external staff
Availability to support and accommodate our clients’ business hours as needed (All US timezones)
Communication
Serve as primary point of contact for daily coordination with external vendor teams
Acts as a trusted web-services authority for internal teams, offering guidance on the right path forward for client website needs and representing the web services team on client calls when requested to communicate site setups, constraints, risks, and solution options
Collaborate with other leaders as needed for training or process-related discussions
Technical Understanding
Maintain a working understanding of: Website related WordPress (themes, plugins, admin, page builders)
Front-end structures (HTML/CSS/JS, templates, responsive layouts, multisites)
Understand core patterns of RYNO’s web products
Knowledge of server architecture and performance management (we use WPEngine)
Understand typical error patterns in WordPress (PHP versions, plugin conflicts, host-level blockers)
Leverage Salesforce for client communication, account management, and ticket management
Leverage Wrike for project management.