Web Projects Account Manager

Floowi•Weston, FL

47d•Remote

About The Position

We’re seeking a Digital Account & Marketing Manager with familiarity in WordPress and Shopify to own client relationships, communicate clearly, and ensure clients feel confident in the process and results. You’ll be the primary point of contact, coordinating between project managers and developers, reviewing deliverables, and overseeing requests, timelines, budgets, and hours across multiple client accounts.

Requirements

2+ years of experience managing clients or accounts (agency or services environment preferred)
Strong communication, organization, and follow-through skills
Familiarity with web development processes (WordPress and Shopify preferred)
Comfortable using tools like Asana, Slack, and Google Workspace
Ability to learn quickly, prioritize, and think clearly under pressure
Excellent English with a professional, client-friendly tone

Nice To Haves

Experience managing website maintenance or digital/web projects
Understanding of basic web terminology, CMS workflows, and QA
Familiarity with CRM or ticketing systems for tracking requests
Previous agency experience handling multiple clients at once

Responsibilities

Serve as the main point of contact for assigned client accounts
Build trust through clear, consistent, and proactive communication
Coordinate with project managers and developers to move requests forward
Review deliverables (pages, changes, fixes) before sharing with clients
Track client requests, timelines, budgets, and hours across projects
Anticipate client needs and flag risks or opportunities for smoother operations
Keep internal communication organized and well documented (notes, tasks, follow-ups)