Web Portal Admin Lead

RadNet

14h•$80,000 - $100,000

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Web Portal Admin Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging.
Strong problem-solving, attention to detail, project management and excellent communication skills.
Ability to collaborate effectively with cross-functional teams and drive continuous improvement initiatives.
Must be able to work in a fast-paced, mission critical environment.
Demonstrated ability to work independently and lead teams through operational improvement process.
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

Nice To Haves

Preferred experience in training and working in the application of Digital Health technology in areas of health sciences, allied health, health care operations and/or radiology-based operations.
Experienced in troubleshooting PC and basic network related problems in a Wintel environment
Working knowledge in the following areas a plus: Windows 2000/XP/11, Windows Server 2019 Standard, Active Directory, SQL Server, Wintel hardware installation and troubleshooting, RAID configuration, TCP/IP networking
Ability to think critically and to develop solutions to PACS, RIS-PACS, PACS network and other health systems related issues is preferred.

Responsibilities

Lead and mentor a team of portal IT specialists, fostering a collaborative and high-performance work environment.
Oversee the monitoring of servers, ensuring optimal performance and proactively addressing potential issues.
Analyze and measure product efficiency, usage and team productivity
Identify opportunities to improve workflows, tools, and support processes
Drive automation and efficiency initiatives to reduce manual effort and improve response times
Ensure proper staffing coverage, scheduling, and workload balancing
Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations.
Coordinate, document and maintain policies and procedures that drive security, disaster recovery, data integrity, and workflow in regards to the system/servers.
Coordinate remotely with other IT departments to come up with and implementation strategy.
Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership)
Coordinate with IT departments as they integrate new systems that may affect the product.
Ensure high-quality communication during incidents and ongoing support activities
Provide on-site coordination with IT teams to support the integration of new and current systems
Collaborate with development and RadNet teams to execute QA testing and ensure high-quality releases
Oversee tier one support for GoFetch.
Lead collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes
Oversee team support activities and ensure effective training
Guide and mentor team members across RadNet in both support and training