Web Manager

The National World War II Museum Inc•New Orleans, LA

About The Position

The National WWII Museum is currently seeking a Web Manager. The Web Manager will oversee the daily operations of the Museum’s web properties including content updates, user experience and performance optimization improvements, collaborating with colleagues specifically within the Marketing and Communications department but also with departmental teams across the Museum to maintain an effective digital presence. Reporting directly to the Associate Vice President of Web Development and Digital Strategy, the Web Manager will ensure that the organization’s web presence is up to date, user friendly, visually appealing, and aligned with the Museum goals. The ideal candidate will have a strong understanding of content management systems, web content strategy, user experience, and SEO best practices.

Requirements

Bachelor’s degree in Web Development, Communications, Marketing, or related field.
3+ years of experience in web content management or digital strategy.
Proficiency with CMS platforms and strong HTML/CSS skills.
Strong understanding of SEO, web analytics (Google Analytics, GA4), and UX principles.
Excellent writing, editing, and proofreading skills.
Experience with accessibility standards and responsive design.
Ability to manage multiple projects and stakeholders in a fast-paced environment
Acute attention to detail and strong organizational skills.
Excellent written and verbal communication skills.

Nice To Haves

Experience with digital asset management systems.
Familiarity with marketing platforms (e.g., Convio Luminate, MailChimp).
Familiarity with content delivery networks (e.g., Rackspace).
Knowledge of structured content and taxonomy.
Basic graphic design or image editing skills (e.g., Photoshop, Canva).
Ability to create responsive HTML email templates from scratch.

Responsibilities

Manage day-to-day content updates across websites using CMS platforms (e.g., Drupal, WordPress).
Maintain the Museum’s online calendar of events using third-party tools (Blackbaud Luminate/Convio).
Collaborate with colleagues across departments to plan, implement, and manage an effective digital presence for new and ongoing programs and initiatives to meet strategic goals.
Ensure web content and assets are optimized and accurate for desktop and mobile delivery, SEO, accessibility (WCAG compliance), and performance.
Coordinate with the digital content director and marketing project manager to ensure timely publishing of online content.
Collaborate with digital content director on website content audits and review website analytics regularly to identify gaps, outdated material, and opportunities for improvement.
Collaborate with designers and developers to enhance online content presentation and user experience.
Train and support internal teams on CMS usage as requested.
Ensure brand consistency and tone across all digital content.
Review internal and external links for validity.
Confirm proper usage rights of published media.
Stay on top of digital trends and best practices.
Undertake other projects as assigned by supervisor.

Benefits

Medical insurance – 2 plan options; Museum pays 75% of premium
Dental and vision insurance
Flexible spending account
401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
Long term disability insurance
Paid vacation and sick leave, 10 paid holidays per year
Free parking
Tuition assistance and professional development
Employee assistance program