Web Content Specialist (Temporary, Long-Term Up to 1 Year)

MSP Metropolitan Council • Saint Paul, MN

27d • Hybrid

About The Position

We are theMetropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. We are committed to supporting a diverse workforce that reflects the communities we serve. How your work would contribute to our organization and the Twin Cities region: The Web Content Specialist plays a key role in maintaining, organizing, and improving the quality of content on metrotransit.org. This position supports the conversion of metrotransit.org from the current MojoPortal Content Management System (CMS) to Umbraco, helps shape ongoing content management processes, and works closely with subject matter experts (SMEs) across the organization. Once the CMS conversion is complete, this role will assist with content updates in Umbraco, maintain documentation, support analytics requests, and lead annual content audits to ensure the site remains fresh and relevant. NOTE:This position is eligible for a hybrid (both remote and onsite) telework arrangement, requiring onsite work two (2) times per week. The candidate's permanent residence must be in Minnesota or Wisconsin. This is a temporary, long-term employment for up to one (1) year.

Requirements

• Any of the following combinations of work experience in administrative support in a customer-facing website and completed education in Computer Science, Computer Information Systems, Data Analytics.
• High school diploma/GED with four (4) years of experience
• Associate's degree with two (2) years of experience
• Bachelor's degree
• Strong knowledge of HTML and CSS
• Skills in organizing large databases of content and keeping them updated
• Able to display independent judgment, and initiative in solving a variety of problems
• Able to have a high degree of accuracy

Nice To Haves

• Completion of bachelor's degree in Computer Science, Computer Information Systems, Data Analytics, or similar with six (6) months of experience
• Advanced knowledge building and maintaining large format spreadsheets in Microsoft Excel
• At least six months of administrative experience supporting a website or CMS migration project
• Ability to perform timely triage on incoming communications related to the project
• Strong customer service and communication skills to coordinate content updates with SMEs across the agency
• Excellent time management and organizational skills
• Familiarity with the Umbraco CMS
• Familiarity with Siteimprove analytics platform
• Familiarity with the Metro Transit system and metrotransit.org

Responsibilities

• Contact Subject Matter Experts (SMEs) across departments via phone, MS Teams, or email to coordinate the transfer of their content.
• Maintain and update a database of pages that require review, discussion with SMEs, deletion, or migration.
• Report weekly to the Web Product Manager and Creative Services Manager on completed work, blockers, and next steps.
• Perform content migration from MojoPortal to Umbraco using established templates and content types.
• Ensure alignment between content in the existing MojoPortal site and the new Umbraco site throughout the migration process.
• Assist the Web Product Manager and Service Owner with developing and documenting content management processes and training materials for SMEs.
• Support ongoing content management in Umbraco, including making content updates and creating new webpages using standard templates and content types, referencing wireframes or design files as needed.
• Proactively identify the need for new content types or other development work to support ongoing content creation and maintenance on metrotransit.org.
• Maintain documentation for content management processes, procedures, and training resources.
• Develop a standard operating procedure for annual content inventory and audits, including stakeholder communication, reviewing workflows, and gathering content update requirements.
• Execute the annual content inventory and audit procedure once approved.
• Use Siteimprove analytics (page views, visits, etc.) to help stakeholders make informed content decisions.

Benefits

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 1,001-5,000 employees