Web Chat Sales Manager

Viking Cruises US•Los Angeles, CA

1d•$75,000 - $80,000•Onsite

About The Position

Our Web Chat Sales Manager is responsible for driving sales performance, customer satisfaction, and operational effectiveness within a chat-driven sales channel. This role oversees daily operations, including coaching, performance management, and process improvements to ensure consistent delivery of results. Our ideal candidate is a hands-on, data-driven leader who takes ownership of performance, makes informed decisions, and holds teams accountable to business objectives. They leverage performance insights to optimize workflows, support team development, and drive continuous improvement within a structured sales environment. This role requires on-site presence in our Woodland Hills, CA office as needed to support training and team development initiatives.

Requirements

3–5 years of proven success in sales leadership or management, preferably within a web chat, or call center sales environment
Experience with chat platforms (e.g., Live Engage) and strong proficiency in CRM systems and digital sales tools
Strong written and verbal communication skills, with the ability to influence and drive sales outcomes
Demonstrated ability to coach, develop, and manage performance of sales teams
Analytical and data-driven mindset, with the ability to interpret metrics and drive continuous improvement
Proven track record of supporting business objectives through effective leadership and execution
Ability to manage multiple priorities in a structured, performance-driven environment

Responsibilities

Lead and develop Web Chat Sales teams, overseeing hiring, training, coaching, and performance outcome
Drive sales performance by implementing strategies that support revenue growth and achievement of key performance indicators (KPIs)
Monitor and analyze chat and sales metrics, leveraging data to identify gaps and implement targeted improvements
Oversee day-to-day operations of the chat-to-phone sales process, ensuring a seamless and effective customer journey
Provide ongoing coaching through chat and call reviews, delivering actionable feedback to improve individual and team performance
Manage escalations and system-related issues, ensuring timely resolution and minimal disruption to operations
Establish and reinforce performance standards, driving accountability and consistency across the team
Partner with cross-functional stakeholders to align on processes, messaging, and overall business objectives
Stay informed on industry trends and emerging technologies, applying insights to improve sales performance and team effectiveness
Demonstrate strong leadership skills, including the ability to make and take ownership of difficult decisions while holding teams accountable to performance expectations.
Willingness to work on-site in our Woodland Hills, CA office as needed, engage directly with staff, and support training and team development initiatives
Stay informed on industry trends and emerging technologies, applying insights to improve sales performance and team effectiveness

Benefits

Highly competitive compensation plan.
Employees are eligible for annual discretionary bonus
401(k) plan with company match
Salary range $75,000 - $80,000 annually + commission. Compensation is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations
Full benefits including medical, dental, vision, life, and disability insurance at a highly subsidized rate
Accrue 15 paid vacation days, sick time, and 6 paid holidays per year
Paid Training
Opportunity to take a free and/or discounted cruise
Highly subsidized gym membership
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name