Web Chat Sales Consultant - Nationwide

Viking Cruises

9h•$44,000 - $113,000•Remote

About The Position

Come join the exciting world of travel! Are you passionate about travel and eager to help others create unforgettable memories? Join our team as a remote Web Chat Sales Consultant at Viking Cruises! As an essential part of our company, you’ll assist our guests in purchasing once-in-a-lifetime cruises from the comfort of your own home. Our remote Web Chat Sales Consultants have the earning potential of $44,000- $113,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with. Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises! Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®. Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Requirements

1+ years previous live web chat experience
2+ years of experience as a Salesperson over the phone or in a similar sales role
Proven ability to type 40+ words per minute
Demonstrated success in meeting and exceeding monetary sales KPI metrics Strong experience in making sales over the phone Exceptional communication, negotiation, and interpersonal skills
Ability to build and maintain relationships with high-end clients
Flexibility in your schedule, to include evenings, weekends, and holidays
Discipline to work in a structured environment with schedule adherence standards
Previous sales experience with ability to close on the first call
Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
A distraction-free workspace/environment (at home)
Space for a desktop computer with 2-3 monitors
Stable power source and internet connection: Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)
Ability to ‘plug in’ your equipment to your Modem/router during work times

Responsibilities

Handle inbound sales chats from consumers, identify their needs, make recommendations, and close the sale
Make follow-up outbound calls, overcome objections, and close the sale
Build lasting relationships to drive consumer loyalty
Enjoy working from home in a fully virtual environment
Have excellent written communication (grammar, spelling and punctuation)
Have a good understanding of world geography

Benefits

Highly competitive compensation plan breakdown
Average earning potential of $44,000 - $113,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
Historic annual average commission of $15,000 - $75,000 (based on overall department performance and the terms of the applicable commission plan)
Employees are eligible for annual discretionary bonus.
401(k) plan with company match.
Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.
Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
Paid training (hourly pay + guaranteed commission for first 3 months)
Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
Opportunity to take a free and/or discounted cruise.
Highly subsidized gym membership.
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.