Services Consultant, Web Services & API

Dayforce

6d

About The Position

This role’s primary responsibility is to support a customer in the setup of standard people connectors and Web Services/API consulting. The normal cycle is, discovery, configuration (by the customer), testing, deployment, and production monitoring.
The integrations that you would be executing are:
Dayforce to NetSuite
Dayforce to Oracle
SuccessFactors to Dayforce
Workday to Dayforce
Microsoft to Dayforce
The consultant will also engage with customers who are setting up APIs with Ceridian. You will work with customers who are setting up APIs to consult on best practices to extract data from and bring data into Dayforce.
Other key duties are the management of the customers’ expectations as it relates to scope, additional scope, effort of the project, the timeline or duration of the project, managing expectations on the deliverables of the customer along with other dependencies. The consultant will also need to learn, know and understand Dayforce Integration Studio and how API’s and standard integrations are set up in this tool.
This role does NOT develop code, but knowledge of how to do so is a benefit.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3-5 years working in the integration field
• Excellent English, written and spoken is required.
• Analytical thinking is required.
• Customer relationship acumen
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions
• Strong analytical and problem-solving skills

Nice To Haves

• Dayforce integration and API experience is preferred
• Experience in human capital management application consulting a benefit.
• Experience working with API’s/Web Services is preferred.
• Technical skills requirements such as SQL are a benefit.
• Ability to analyze and determine root cause analysis is a benefit.

Responsibilities

• Engagement with a customer/vendor to understand the client’s requirement for an integration, or API and assess the effort and duration required to satisfy the requirement.
• With the customer, perform day in the life test cases to ensure that the integration test scenarios’ pass the vendors and customers requirements.
• Conduct root cause analysis to determine failures as determined by either the vendor or customer.
• Provide customer with updates to effort and duration if the scope of the project is changing.
• Follow up with customers/vendors or internal partners to drive closure of the project.

Benefits

• We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level