Web and Digital Products Associate

Council of State Governments • Decatur, GA

21h • $60,000 - $70,000 • Hybrid

About The Position

This is more than a technical role-it is an opportunity to support state governments across the South through high-quality, reliable digital platforms. The Web & Digital Products Associate plays a critical role in ensuring CSG South's website and digital products are accurate, accessible, and delivered with consistency in a fast-paced, deadline-driven environment. If you enjoy hands-on digital work, value precision and quality, and are motivated by supporting a member-driven organization, we invite you to join our team.
CSG South seeks a detail-oriented and collaborative Web & Digital Products Associate to manage and support the organization's website, enhance and grow the organization's online presence, and growing suite of digital products. This role serves as the primary day-to-day administrator of CSG South's WordPress website and supports digital content delivery across webinars, multimedia platforms, and an online learning portal. Positioned within the Marketing & Communications team, this role focuses on implementation, optimization, and continuous improvement-not advanced software development or IT infrastructure. The Web & Digital Products Associate ensures digital platforms are user-friendly, accessible, search-optimized, and aligned with organizational priorities and brand standards.

Requirements

• 2-4 years of experience managing or supporting websites, preferably using WordPress and executing digital marketing strategies.
• Working knowledge of HTML/CSS and content management systems.
• Foundational understanding of SEO principles and website analytics.
• Strong attention to detail, organization, and time management skills.
• Experience working with WordPress builders such as Elementor or Divi.
• Familiarity with accessibility standards (WCAG/ADA).
• Experience supporting multimedia content, including video, webinars, or podcasts.
• Experience with standard Microsoft 365 tools, such as Outlook, SharePoint, Word, PowerPoint, etc.
• Strong interpersonal skills, including self-awareness, sensitivity, and valuing others.
• Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG duties, and be a responsible steward of member and donor funds.
• A creative mindset with the ability to bring forward innovative ideas and execute.
• Bachelor's degree in communications, marketing, web design, information systems, or a related field, or equivalent professional experience.
• Willingness to travel occasionally (up to 5%) for conferences, events, or meetings as needed.

Nice To Haves

• Exposure to online learning platforms or digital education tools.
• Experience coordinating with vendors, consultants, or external technical partners.
• Experience with project management software, such as Monday.com.
• Genuine interest in and commitment to advancing the organization's mission, values, and goals.

Responsibilities

• Serve as the primary administrator for CSG South's WordPress website, including page creation, content updates, and routine maintenance.
• Ensure website functionality, mobile responsiveness, accessibility, and overall user experience meets organizational standards.
• Implement on-page Search Engine Optimization (SEO) and Answer Engine Optimization (AEO) best practices, including metadata, structured content, and search-friendly layouts.
• Monitor website performance and identify opportunities for improvement using analytics and user behavior insights.
• Coordinate with external vendors or technical partners for advanced development needs, upgrades, or troubleshooting beyond the scope of routine maintenance.
• Support digital publishing for webinars, virtual events, video libraries, podcasts, and YouTube content.
• Collaborate with Marketing & Communications staff to translate campaigns, events, and programs into effective digital experiences.
• Maintain consistency in branding, navigation, and content presentation across all digital platforms.
• Track website and digital platform performance using tools such as Google Analytics and Google Search Console.
• Prepare regular summaries and insights to monitor digital trends, and inform content strategy, usability enhancements, and search performance improvements.
• Assist with testing, quality assurance, and post-launch evaluation of new web pages and digital initiatives.
• Support the launch and ongoing maintenance of CSG South's online learning portal.
• Assist with content uploads, organization, and basic user experience testing within the learning platform.
• Serve as a liaison between the Marketing & Communications team and learning platform vendors or partners.
• Ensure visual branding and navigation between the website and learning tools are aligned.
• Work closely with the Director of Marketing & Communications and the CSG South Directors' team to implement digital projects and priorities that support all CSG South departments.
• Provide technical guidance and best-practice recommendations related to web publishing and digital accessibility.
• Maintain documentation, workflows, and basic training resources related to the website and digital systems.

Benefits

• A hybrid work schedule: Based in Decatur, GA, with the option to regularly work from home on Tuesday and Thursday unless traveling, discontinued, or temporarily suspended for business reasons.
• Generous personal paid and sick leave policies plus 12 paid holidays.
• Office closure the week between Christmas and New Year's Day, a paid day off in the month of your birthday, and other periodic telework or paid days off. These benefits are at the discretion of the Regional Director.
• A recently renovated office with amenities such as beverages, an in-office business casual dress code, and a collaborative floor plan with options for various workstyles and sit-to-stand desks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level