Wealth Operations & Administrative Officer II

Fidelity Bank • Fuquay-Varina, NC

8d

About The Position

The Wealth Operations and Administrative Officer II is responsible for the operational and administrative/investment support functions for their assigned accounts. This includes daily processing of client requests, system balancing, account maintenance, etc. The Wealth Operations & Administrative Officer II also serves as the department's liaison with the various vendors who provide operational systems for the Wealth Management department (Accutech, Trust Processing Solutions tax service, etc.). This position will be responsible for maintaining accurate operational procedures for the department.

Requirements

• Bachelor degree with a minimum of 3 years Wealth or Investment experience or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Strong judgment, ethics, and decision-making skills.
• Superior analytical ability and attention to detail.
• Thorough understanding of Trust operations and administration.
• Working knowledge of principal and income accounting.
• Advanced Microsoft Office (Excel, Word, Outlook) skills.
• Strong relationship management and customer service skills by phone or in person.
• Understanding of investment assets and securities.

Nice To Haves

• Relevant degree in Trust, Law, Finance, Accounting, or Investment Planning.
• A minimum of 4 years’ experience in Trust operations or administration.

Responsibilities

• Process ACH, bill pay, checks, wires, etc. daily. Process, clear, service and settle transactions. Balance and reconcile accounts and assets.
• Serve as the liaison with Trust vendors such as Accutech, Trust Processing Solutions tax service, 5th 3rd, etc.
• Oversee with year-end reporting through Accutech and Trust Processing Solutions tax service.
• Handle mail for the Wealth Management department. Post and input transactions, receipts, and incoming cash and process deposits for checks/payments received with the mail. Scan all mail.
• Coordinate incoming/outgoing transfers which include inputting ACAT or traditional transfer. Work with the other institution to verify all assets are transferred. Ensure all transactions are coded properly.
• Responsible for opening new accounts which includes gathering new account documentation and ensuring all documentation has been completed appropriately. Verify receipt of assets and cost basis information for new accounts.
• Prepare monthly materials for Trust Administrative Investment Reviews (TAIR) and the Trust Committee.
• Track and prepare quarterly Wealth department incentive payouts.
• Prepare and send Dashboard numbers to accounting.
• Work monthly with the Credit department on all pledged accounts.
• Review and prepare Sales Reports (Pipelines, Referral reports, etc.). Ensure Branch Tracking reports and Dashboards are accurate based on Referral forms.
• Review daily and weekly Overdraft and Distribution reports.
• Prepare documentation and schedule reviews with clients.
• Serve as point of contact for clients with servicing issues or questions. Assist with client communications.
• Confirm and arrange appointments with clients and internal partners. Work with the branches to set appointments on calendars for prospects and branch meetings.
• Prepare Income Statements for clients on designated accounts.
• Prepare e-money plans for clients.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level