Water Restoration Claims Coordinator

Roto-Rooter Services Company•Cincinnati, OH

19d•$19 - $21•Onsite

About The Position

We are currently searching for a full-time Water Claims Coordinator related to water mitigation insurance claims for our Southeast Region. The pay range for this position will be $19.00-$21.00, depending on experience. This on-site position will be located in downtown Cincinnati, OH. You will also receive company-paid parking at a nearby garage. The primary role of the Water Claims Coordinator is to bill, collect payments, and maintain accounts for the Water Restoration Department. The Water Claims Coordinator will keep precise records of all insurance/homeowner payments. Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. The ideal candidate will have 1-3 years of experience in the collection industry. In addition, the ideal candidate should possess strong communication skills, both with customers and within the insurance industry, and have a good working knowledge and/or experience in water restoration collections.

Requirements

Highschool diploma or equivlant is required.
1-2 years of collections experience, preferably in the water restoration industry.
Must be able to speak and write in English
Basic computer skills, including Microsoft Office

Nice To Haves

AS400 experience is preferred

Responsibilities

Working knowledge of restoration billing and collections procedures
1-3 years of collections experience, preferably in the water restoration industry
Administrative experience in the restoration (preferred) or service industry
Highly motivated, detail-oriented, and able to work independently
Outstanding organizational, time management, and follow-up skills
Self-starter who thrives in a fast-paced environment
Able to handle multiple projects at once
Strong communication skills and ability to work professionally with customers and the insurance industry
Bilingual a plus