Restoration Claims Coordinator

Restoration 1•San Antonio, TX

7d•$19 - $24•Onsite

About The Position

Restoration 1 of Texas Hill Country is growing our team to increase our ability to serve the greater San Antonio and Texas Hill County areas. We are locally owned, operated and are committed to providing top-notch services with a focus on integrity, client satisfaction, and efficient operations. We specialize in remediation and mitigation services for residential and commercial properties that have been affected by water mitigation, mold remediation, fire/smoke/odors remediation, and contents cleaning and storage. Our team is dedicated to delivering high-quality results while providing exceptional customer service. We are currently seeking a highly skilled Project / Claims Coordinator to join our dynamic team. Restoration Support to Help You Get Your Normal Back At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers. Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal. What We Do Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.

Requirements

Minimum of 2 years of experience in property restoration as a project/claims coordinator.
Skilled planner and highly organized with the ability to manage multiple tasks and deadlines.
Strong written and verbal communication skills.
Problem-solving and conflict resolution.
Familiarity with insurance claims processes and procedures.

Nice To Haves

Xactimate experience - preferred but not mandatory.
Bachelor's degree in a related field (preferred) or equivalent work experience.
Proven track record in project coordination within the property restoration industry.
Detail-oriented with a commitment to delivering high-quality results.
Ability to work collaboratively with a diverse team and adapt to changing priorities.
Proficiency in Microsoft Office applications

Responsibilities

Client Communication: Act as the primary point of contact for clients throughout the restoration process. Ensure clear and effective communication with clients, addressing concerns and providing updates on project progress. Conduct regular follow-ups to ensure client satisfaction.
Project Coordination: Serve as the primary point of contact with external vendor representatives, insurance adjusters, and project managers. Assemble emergency services estimates. Complete and track contracts, invoices, submittals, and estimates. Provide timely project status updates to the Project Manager Maintain project work schedules and files.
Job File Management: Collect and audit production daily site reports Organize and manage project documentation, including contracts, permits, and other relevant paperwork. Ensure that all project files are accurate, complete, and compliant with industry standards. Communicate effectively with adjusters and other stakeholders to streamline the claims process to ensure timely approvals and payments.
Invoicing and collection calls