Restoration Claims Adjuster

Paul Davis Restoration•St Paul, MN

2d•$40,000 - $70,000

About The Position

Basic Functions: Assist estimators in creating scopes, estimates and jobsite sketches as requested. Respond, communicate with adjuster as necessary to assist estimators in meeting estimating timelines. Consistently deliver exceptional customer service to internal and external customers. Basic Requirements: High School Diploma or equivalent Bachelor’s degree is preferred Advanced Excel knowledge and ability to create and review complex spreadsheets Ability to operate complex software (specifically Xactimate and CRM tools) Pays close attention to detail with excellent proofreading skills Key Skills Highly Organized Ability to multi-task and prioritize High level Communicator Evaluated On: Quality of overall finished product Performance versus annual and quarterly goals Actual Skill Development versus Annual Skill Development Goals Overall Duties Include: Assist with updating 3rd party programs online to ensure compliance with program service standards Prepare scope of damages and estimate within a very timely manner. Prepare scope of work through estimating software Xactimate & communicate to adjuster. Utilize Matterport 3D imaging software to create estimates. Understand insurance trends in claims and adjusting losses Be knowledgeable in the insurance industry. Keep up on technologies, equipment, processes, etc… Be knowledgeable on building products, new products, building technologies, etc… Communicate with Management and all internal/external Customers. Maintain & obtain additional IICRC certifications, when requested by management. Follow & enforce established safety practices including proper use of PPE, when required. Other related activities as requested by estimating staff High Level Job Duties include: Meet with Supervisor no less than weekly for Goal Setting and Review Attend and actively participate in leadership development trainings such as but not limited to selling, situational leadership, priority management, facilitation, conflict resolution and interviewing Participates in marketing and business development as the need arises Participates in the collection process of payment from customers Complete special assignments as requested by Supervisor Participates in emergency services when an “All hands on deck” scenario arises Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Requirements

High School Diploma or equivalent
Advanced Excel knowledge and ability to create and review complex spreadsheets
Ability to operate complex software (specifically Xactimate and CRM tools)
Pays close attention to detail with excellent proofreading skills
Highly Organized
Ability to multi-task and prioritize
High level Communicator

Nice To Haves

Bachelor’s degree is preferred

Responsibilities

Assist estimators in creating scopes, estimates and jobsite sketches as requested.
Respond, communicate with adjuster as necessary to assist estimators in meeting estimating timelines.
Consistently deliver exceptional customer service to internal and external customers.
Assist with updating 3rd party programs online to ensure compliance with program service standards
Prepare scope of damages and estimate within a very timely manner.
Prepare scope of work through estimating software Xactimate & communicate to adjuster.
Utilize Matterport 3D imaging software to create estimates.
Understand insurance trends in claims and adjusting losses
Be knowledgeable in the insurance industry.
Keep up on technologies, equipment, processes, etc…
Be knowledgeable on building products, new products, building technologies, etc…
Communicate with Management and all internal/external Customers.
Maintain & obtain additional IICRC certifications, when requested by management.
Follow & enforce established safety practices including proper use of PPE, when required.
Other related activities as requested by estimating staff
Meet with Supervisor no less than weekly for Goal Setting and Review
Attend and actively participate in leadership development trainings such as but not limited to selling, situational leadership, priority management, facilitation, conflict resolution and interviewing
Participates in marketing and business development as the need arises
Participates in the collection process of payment from customers
Complete special assignments as requested by Supervisor
Participates in emergency services when an “All hands on deck” scenario arises
Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole
Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team