Warranty & Work Tool Administrator - CAT Rentals

Ring Power Corporation • St. Augustine, FL

17h

About The Position

Main Duties & Responsibilities
Primary Job Role
Registers warranty with respective manufacturer for machines and work tools.
Inputs warranty codes for all machines and work tools in dealer business system.
Prepares quotes, enrollment and system upload of product warranties.
Orders and assigns work tools to new and used machines.
Reviews all sales orders to verify accuracy of work tools.
Inputs work tools into dealer business system and monitors inventory.
Attaches and detaches work tools as needed on machines to ensure proper tracking.
Locates and purchases work tools needed for sales and rentals.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.
Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Requirements

• High School diploma or GED
• 1-2 years experience
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Must possess skills in Microsoft Word, Excel, Power Point, Lotus Notes, and Internet.

Nice To Haves

• Knowledge of DBS system preferred.

Responsibilities

• Registers warranty with respective manufacturer for machines and work tools.
• Inputs warranty codes for all machines and work tools in dealer business system.
• Prepares quotes, enrollment and system upload of product warranties.
• Orders and assigns work tools to new and used machines.
• Reviews all sales orders to verify accuracy of work tools.
• Inputs work tools into dealer business system and monitors inventory.
• Attaches and detaches work tools as needed on machines to ensure proper tracking.
• Locates and purchases work tools needed for sales and rentals.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED