Warranty Tech

Clayton • Westmoreland, TN

1d • Onsite

About The Position

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. The company's portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, they are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. Clayton actively recruits individuals who are passionate, positive, and eager to learn, equipping them for success in various roles. Team members enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance. The Field Technician will be largely responsible for the proper installation of residential exterior doors for newly built residential homes. Responsibilities also include delivering the desired customer service experience as represented by the customer care philosophy. The goal is to effectively make warranty, courtesy or service repairs that meet or exceed the expectations of customers.

Requirements

• High School Diploma or GED
• Clean driving record required. (Background Checks/MVR checks will be performed)

Nice To Haves

• Previous experience installing exterior doors on residential homes preferred.

Responsibilities

• Ability to handle and properly install exterior doors for newly built residential homes.
• Providing reliable and trustworthy service and customer support during customer home visits.
• Diagnosing errors or technical problems and determining proper solutions.
• Ability to read prints or technical diagrams as provided by the design team.
• Experience with all hand tools, power tools and diagnostic tools.
• Ensure that all work orders, requests for service, and parts forms are properly detailed with required information.
• Provide polite, ethical, and knowledgeable communication to all customers (homeowners, facility team members, and the home office support team).
• Cooperate with support staff and share information with the production team to improve the quality of our homes.
• Ensure and promote the satisfaction of our customers through exceptional attention to detail, thorough communication knowledge of our homes and all components, demonstrate a sense of urgency, and a desire to provide excellent customer service.
• Build positive relationships with all customers.
• Adhere to and support all Clayton Homes Building Group policies and procedures.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations.
• Ability to work flexible shifts and to adapt to changing work schedules.

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part-time employees after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED