Warranty Tech Service Administrator

Bass Pro Shops • Springfield, MO

2d

About The Position

POSITION SUMMARY: The Warranty / Technician Service Administrator responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products. ESSENTIAL FUNCTIONS: Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores. Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation. Assists TMG Customer Relations, Parts and Advocacy personnel as required. ALL OTHER DUTIES AS ASSIGNED.

Requirements

• Strong computer system aptitude with proficiency in MS Outlook
• Excellent verbal and written communication skills
• Experience servicing recreational boats, trailers, propulsion units and related optional equipment
• Good organization skills and able to handle multiple tasks
• Excellent customer service skills
• Ability to analyze, recommend and take action
• Regular computer work, and sitting
• Occasional walking, standing, and lifting up to 50lbs
• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments.
• Often makes recommendations to work procedures, policies, and practices.

Nice To Haves

• Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing

Responsibilities

• Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores.
• Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation.
• Assists TMG Customer Relations, Parts and Advocacy personnel as required.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees