Warranty Specialist

Renu Energy Solutions•Charlotte, NC

About The Position

The Warranty Specialist plays a critical role in ensuring the quality and longevity of solar installations by managing warranty claims, coordinating repairs, and supporting customer satisfaction. This individual serves as a key liaison between customers, manufacturers, and internal teams to resolve warranty-related issues efficiently and professionally.

Requirements

Prior experience in solar, electrical, or HVAC service or support roles preferred.
Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
Excellent organizational and communication skills.
Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
Ability to interpret technical documentation and diagnostic reports.
Detail-oriented with strong follow-through and customer service focus.
Comfortable working in a fast-paced, collaborative environment.

Nice To Haves

Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).
Technical understanding of solar PV system design and function.

Responsibilities

Review and process warranty claims for residential solar systems.
Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
Coordinate with the service team to dispatch warranty-related service calls.
Provide clear and timely updates to customers regarding the status of their claims.
Analyze recurring warranty issues to identify trends and contribute to continuous improvement.
Ensure all warranty work adheres to company and manufacturer standards.
Stay informed about product warranties, RMA processes, and industry standards.
Support the development of warranty-related documentation, procedures, and training materials.