Warranty Specialist

General Rv Center • Wixom, MI

5d • $16 - $17

About The Position

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family value s and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team. What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you! We are looking for a Customer Care Associate to join our team!

Requirements

• Minimum of High School diploma required, associate’s degree desired but not required.
• Ability to manage difficult or emotional customer situations and use sound judgement when making decisions.
• Exceptional and consistent customer service dealing with large call volumes.
• Proficient with Microsoft Office suite.
• Strong interpersonal skills and communication abilities, both written and verbal.
• Ability to multitask and complete tasks in a timely and efficient manner.
• A positive team-player, who welcomes feedback, builds morale and balances team and individual responsibilities.
• Reliable and strong work ethic .
• Professional appearance is a must.

Nice To Haves

• associate’s degree desired but not required.

Responsibilities

• Provide exceptional customer service for both internal and external customers seeking information or assistance.
• Collaborate with Sales, Parts and Service departments to assist with resolving outstanding customer issues that may negatively impact the overall customer relationship.
• Responds to inquiries, and performs internal and external customer follow-up as needed.
• Document all customer interactions and maintain performance standards, including effectiveness, efficiency, and quality.
• Maintain and measure customer satisfaction rate (Net Promoter Score) through the use of Listen360, A customer engagement software that analyzes customer engagement and feedback.
• Performs other duties as assigned.

Benefits

• General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees