Customer Service Representative

Mattamy Homes • Phoenix, AZ

25d • Onsite

About The Position

Perform new homeowner orientations and customer service Develop a constructive and helpful working relationship with homeowner 30 day and 11-month walk-throughs with Homeowners and work order follow up Schedule and work with vendors and sub-contractors to complete warranty service work Additional responsibilities to be discussed

Requirements

• Prior experience in customer service/contractor management
• Strong customer service skills in dealing with homeowners
• Must have strong written and verbal communication skills
• Ability to work at locations across the division
• Must have a valid driver’s license and personal transportation
• High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity
• Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment
• Proficient in Microsoft Outlook, Excel and Word.
• Should have knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting
• Knowledge of various tools and equipment

Nice To Haves

• Minimum of 2 yrs. experience in residential/commercial construction customer service or warranty or hands on light repair work
• Bachelor’s degree, Construction or related program preferred
• BuildPro scheduling software experience preferred

Responsibilities

• Perform new homeowner orientations and customer service
• Develop a constructive and helpful working relationship with homeowner
• 30 day and 11-month walk-throughs with Homeowners and work order follow up
• Schedule and work with vendors and sub-contractors to complete warranty service work
• Additional responsibilities to be discussed

Benefits

• 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending, 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level