Customer Service Representative

Goldfish Swim School - Pittsford-posted about 7 hours ago
Full-time • Entry Level
Town of Brighton, NY
1,001-5,000 employees
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We are seeking a friendly, motivated, and results-driven Customer Service Representative to join our team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons. The ideal candidate is comfortable on the phone, enjoys helping others, and can consistently meet performance metrics related to calls, customer experience, and enrollments.

  • Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries
  • Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups
  • Process student registrations using effective sales and customer service techniques
  • Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)
  • Check and respond to voicemail and email correspondence in a timely manner
  • Make collection calls to resolve open account balances
  • Schedule birthday and pool parties
  • Resolve customer questions and concerns with a calm, professional, and solution-focused approach
  • Maintain accurate records using internal systems
  • Perform additional duties as assigned by management
  • Excellent interpersonal, communication, and organizational skills
  • Strong customer service mindset with the ability to meet performance goals
  • Must pass background examinations (included with training)
  • High school diploma or GED preferred
  • Some college coursework highly preferred
  • Minimum of one year of customer service and/or administrative office experience required
  • Intermediate computer skills preferred (Word, Excel, and other software systems) required
  • Ability to multitask, stay organized, and work in a fast-paced call environment
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
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