Warranty Service Manager

David Weekley Homes • San Antonio, TX

3d

About The Position

David Weekley Homes is seeking a highly skilled Warranty Service Manager in the San Antonio Area to join our team. This person will professionally interact with our Homeowners by managing their questions and concerns. This position requires someone who is a self-starter who can work independently, as well as with customers and sub-contractors, in a fast-paced environment while achieving high levels of customer satisfaction.Warranty Service Managers must be able to identify and address customer needs, with a goal of total satisfaction. They must be able to handle warranty calls from homeowners, visit the home to inspect the issue, determine if it is eligible under warranty, and work with the customers and sub-contractors to resolve the issue. Warranty Service Managers are responsible for warranty resolutions in multiple communities and work primarily from their vehicle and in or around customers' homes.

Requirements

• Strong Communication Skills
• A positive attitude
• Ability to solve problems
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational, and scheduling skills
• Successfully multitask and prioritize
• Ability to work individually and as a team member

Responsibilities

• Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries and warranty concerns
• Conduct research with available resources to satisfy Homeowner inquiries
• Coordinate and schedule all Warrantable repairs with contractors and customers
• Follow-up, inspect, and ensure completion of all repairs
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable.
• Manage a budget.
• Responsible for achieving high levels of customer satisfaction.

Benefits

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees