Warranty Service Coordinator

TADANO AMERICA CORPORATION•Houston, TX

2d•$55,000 - $65,000•Onsite

About The Position

The Warranty Service Coordinator is responsible for providing administrative and operational support to ensure efficient, effective, and customer-focused field service operations. This role includes scheduling and organizing field service schedules, maintaining technician records and performance metrics, coordinating service requests, and supporting field teams to uphold Tadano’s service standards.

Requirements

Associate’s degree in Business Administration, Operations Management, or related field desired; Bachelor’s degree preferred. Work experience in lieu of degree will also be considered.
Minimum of 2 years of administrative, service coordination, or operations support experience—preferably in a technical, manufacturing, or equipment service environment.
Strong organizational and multitasking abilities with proven attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with ERP or CRM systems preferred.
Demonstrated ability to manage multiple priorities in a fast-paced setting.
Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
Knowledge of basic accounting practices related to invoicing and expense processing is a plus.
Prior experience in field service coordination, dispatching, or warranty administration preferred.

Responsibilities

Ensures strict compliance with all Safety policies, including the “Stop Work” policy.
Supports development activities by coordinating training schedules and assist in maintaining skill records.
Assists in maintaining performance metrics, periodic reviews, and skills matrices; ensures performance data is accurately recorded and updated throughout the year.
Assists in the preparation of monthly technician efficiency and utilization reports.
Coordinates with Tech Support, Factory Support, Sales, and Engineering teams to ensure customer issues are resolved promptly and thoroughly.
Assists in implementing process improvements to increase efficiency and customer satisfaction; maintains documentation for continuous improvement initiatives.
Supports customer relations efforts by follow-up communications and documenting feedback or concerns.
Manages daily service requests and technician schedules to ensure timely and efficient response to customer needs.
Processes and tracks invoices accurately, ensuring proper documentation and adherence to accounting practices.
Monitors part orders and coordinates shipping as required for field operations.
Participates in scheduled meetings and prepares related reports or documentation as needed.
Reviews and processes team member expenses and ensures they are correctly assigned to the appropriate jobs.
Maintains and updates timecards, attendance records, and time-off requests in a timely manner.
Occasionally, they assist customers and technicians with technical documentation or coordination for field repairs and diagnostics.