Installation Coordinator-Warranty

Ferguson Enterprises•Indianapolis, IN

1d•$16 - $34

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today. Ferguson is currently seeking the right individual to fill an immediate need for an Installation Coordinator.

Requirements

Ability to apply expert level product knowledge
Ability to organize and prioritize work and communicate effectively
Ability to develop and maintain positive relationship with both internal and external customers
Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Nice To Haves

Prior warranty experience is strongly preferred
Prior dispatch track experience is a plus.

Responsibilities

Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
Collaborate with sales teams to understand the customer requirements
Review and modify warranty orders for accuracy of scope, clarity, required dates, customer contact information and product availability
Contact customer for scheduling service calls for warranty request.
Track and record number of warranties by product type
Write credit memos and sales orders as needed for returns and rescheduled appointments